[Richard]

I purchased a license but when I try to Unlock it says License Not Available.

[support-swapna]

Richard,

Thank you for buying CodeMix.
Can you please try clicking ‘Check Access’ and see if the recent purchase is picked up?
Please see the ‘Activating a Personal License’ section for the detailed steps to activate :
https://www.genuitec.com/docs/setup/licensing-codemix/#Activating_a_Personal_License

If you are still seeing issues, then please reach us via Live Chat (Help > CodeMix > Live Chat) for a quick resolution. If you cannot reach us via Live Chat at this point, then please share with us the screenshot of the Help > CodeMix > Update License dialog along with the .log file located at workspace dir/.metadata/.log (change the extension to .txt and attach it here).

Apologies for inconvenience caused. Please let us know how you get on with it.

–Swapna
Genuitec Support

[Richard]

There is no “Check Access” only an “Unlock Access” unlock button and that is when I get the License Not Available message.

[Richard]

Attached is the workspace log.

Attachments:

You must be logged in to view attached files.

[Aaron Lara]

Thanks for the logs, it was helpful. Just dropping a note here that this issue was solved during a Live Chat.

Cheers!
Aaron Lara

[Author]

Posts