network monitoring

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    ExterNetworks Network Monitoring consists of:

    Monitoring and Event Management: We monitor your IT infrastructure, identify events, diagnose enterprise network problems and assess them, and recommend steps for quick and effective resolution. This proactive approach helps you stay on top of the issue before it results in significant concern.
    Incident Management: This effective monitoring solution automatically raises incidents based on cause events. Our network monitoring team then assigns these issues to the appropriate team for swift resolution.
    Performance Monitoring: We do monitoring and measurement of the critical performance and capacity metrics of your IT infrastructure with regularly generated reports for incident prevention and capacity planning.
    Configuration Management: Using specialized tools and applications designed for this task, we gather complete network device configuration data and monitor changes.
    Change and Release Management: By recording the latest running configurations on your network devices, our specialized applications allow for easy deployment and validation of changes.
    Technical/Information Reporting: ExterNetworks continually gathers data and generates reports from the various network monitoring services we perform. This enables us to respond more quickly to events or milestones, as specified by the service level agreement.
    Service Portal: We provides you real-time IT infrastructure management and technical information, to ‘drill down’ to the incident, problem, change and configuration items.
    Carrier Coordination: When a WAN failure or event is identified, we log a call with the relevant carrier and collaborate to identify and resolve the event immediately.
    Service Level Management: We pride ourselves on our client-centric approach, and assign a dedicated Service Delivery Manager to all clients, providing a single point of contact at an operational level for all technical, logistical and support issues. The SLA monitoring is designed to meet your business needs efficiently by drastically reducing the overall costs & improving the overall experience of you or your customers.

    With the extraordinary team of tech-savvy professionals, we take pride in solving any challenges related to network performance. We detect & resolve issues before it becomes cumbersome to deal with. ExterNetworks, the leading network monitoring service provider in North America enables you to focus on your business while we manage your networks.

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