End-User Process for Submitting a Support Request
When users want to submit an assistance request, they can do so from within their installation. Select Help>Request Assistance from the menu. Note that this menu option appears only when the User Assistance option is enabled in the package's security policy.
Users enter their email address and a description of the problem. This information appears in the Assistance Request Details on the User Assistance page. Upon submitting, the request is sent to the SDC hub, and a notification appears in the Admin Console. End users receive a confirmation indicating the request was submitted and that an administrator will contact them.