Advanced Services

Standard Product Support

All Genuitec products include world-class support via our staff and community supported forums. Subscription products also include free upgrade to newer releases of software during the subscription period. 

Standard Support

Genuitec offers optional service agreements to address your individual support needs. Services agreements may be purchased on an annual basis and include the following:

  • Annual quality and optimization review
  • Priority support system access with fast response time
  • Discounted rates for custom services
  • Preview development builds for upcoming product and bug fix releases with early access to roadmaps
  • Web-based collaborative sessions to address individual technical needs

Number ofUsersAnnual ServiceAgreementWeb Support Sessions/Quarter**SupportContacts*
1-50
51-100
101-200
201-300
301-400
401-500
501 or more
Enterprise-license
$1,000
$1,800
$3,000
$4,300
$5,400
$6,300
$7,000
$12,000
1
1
2
3
4
5
6
10
1
2
2
2
2
2
3
4

* Number of direct client channels into advanced services.**Quarterly sessions may not be rolled over, and a session is bounded to at most 2 hours.

Schedule dedicated time with one of our skilled technicians to address product specific support or training. Sessions are up to 2 hours in length. Advanced Service Agreements include a fixed number of support sessions per quarter which can be scheduled within 72-hours of request. In addition, sessions can be scheduled within 72-hours of purchase with discounts for Advanced Service customers.

 

$250/session with a Service Agreement$500/session without a Service Agreement
Genuitec offers custom services and new feature technologies that may be purchased on as needed basis. If you have specific needs, please contact Genuitec sales directly with your requirements: sales@genuitec.com