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After installing ver. 1.5 then updating to 2.0 (on trial) right from the start of ver.1.5 i keep getting MobiOne program shut down running on Win 7 64bit/ Intel i3 core/ 4gb memory—- uninstall /reinstalled still doing it any suggestions please
Hi No did not install it to default installed on D drive will follow your advise and give 1.5 a go
CheersStill stopping
found the Log but to copy and paste to many characters or do you just want part of it@support-octavio wrote:
You can attach it to this thread or send it to support at genuitec dot com, use title: “mobione log file from vidcare”
Hi
I got further into the program doing it that way Test Centre first did a layout in the first page then went into test centre after i activated the Weblink i received the webpage then it stopped working/hanging and then Mobione exe stopped, saying a problem with programSo is that it ? will i just uninstall the program no more help forth coming
glad in one way i did not pay for it :——————-Thanks for the .log file. The Dev team is looking into this problem to see if we can determine why MobiOne is goof’n on your system. I realize the drag it is when software gives you fits like this. Will updated you as soon as smarter minds on the team have digested the info.
Hi vidcare,
Unfortunately this log doesn’t give us info about what’s happening. Could you please also attach Java crash logs? You can find them in the same folder with mobione.exe
Regards,
Vadim Ridoshgiven the program a run i received this message (An internal error has occurred.
java.lang.NullPointerException)Hi vidcare,
A couple more questions:
1. Does Design Center coverpage (Page that appears when you press “+” located near newly created design name) work for you? I mean, does it show “NEW DESIGN/select option below” content, are you able to select smartphone/tablet template, create new design from tablet, etc?
2. Do you have any kind of antivirus software installed on your computer? Have you tried to run M1 with such kind of software switched off?Regards,
Vadim RidoshHi
the answer to your first Q is yes and no i have not switched off anti virus program however fingers crossed M1 Seems to have settled down, doing a check i found Java was not the 64bit installed, so after correcting this M1 seems to be ok up to know, I have lost a great number of days on my trial ver. so i will have to make the best of it , whats left
Cheers for your advise
vidcareDon’t fret over lost trial time. We will gladly extend it for you. Send trial extension request to
sales at genuitec dot com
