[Erik]

Using MyEclipse 2014 (and previous versions) I have problems trying to install plugins from external sites. For some reason I get “Read timed out” errors, even though I can manually download the files via a web browser that it says it is timing out on. The latest plug in I have attempted to grab is for Mercurial Eclipse. Here is the time out error I get:

An error occurred while collecting items to be installed
session context was:(profile=com.genuitec.delivery.package.profile.3242-eDC-0520, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Unable to read repository at http://cbes.javaforge.com/update/plugins/com.intland.hgbinary.win32_2.3.2.jar.
Read timed out
Unable to read repository at http://cbes.javaforge.com/update/plugins/com.vectrace.MercurialEclipse_2.0.0.v201210091230.jar.
Read timed out

I can connect to the update site easily and download those files directly. However, when trying to use the update site via the MyEclipse IDE, it hangs and times out at about 40%. Is there a setting that needs to be tweaked somewhere? I have managed to install some plug ins in the past, but this situation comes up frequently.

Does anyone else have this issue?

Thanks,

Erik

[support-pradeep]

Erik,

We couldn’t replicate the issue at our end after installing Mercurial plugin using thie update site – http://cbes.javaforge.com/update

1) Are you behind a firewall / proxy ? If yes, you need to set up the information here : Window > Preferences > General > Network Connections. Also ensure that the following sites are allowed through your proxies – http://www.myeclipseide.com , http://www.poweredbypulse.com , http://www.genuitec.com

2) If you are having any anti-virus installed in your machine, can you please disable the anti-virus program and try installing the Mercurial plugin in MyEclipse ? (This is just to check if the anti-virus is blocking the plugin installation)

3) Are you facing this problem only with ‘Mercurial plugin’ or any other plugins ? If yes, please list them.

4) Did you use the same update site mentioned above to install the plugin ? If not, please mention the update site you are using ?

5) Can you please share your MyEclipse installation details from MyEclipse > Installation summary > Installation details ?

6) Clear the contents of the .log file located at <Workspace dir>/.metadata/.log file, replicate the issue and attach the .log file to help us investigate further.

[Erik]

stepped through the suggestions with these results:

1) Behind a company firewall, but port 80 is wide open, so no proxies should be needed (unless there is an unknown port)

2) Tried disabling antivirus and installing again. Same result

3) I haven’t tried any other plugins lately, but just tried one from the catalog: FindBugs Eclipse Plugin 2.0.2. It got a similar issue when trying to install. The site looks like it is http://gosecure.genuitec.com:80/marketplace/site/node/3242-eDC-0520_2202-Brc-8144/2.0.0/pack.popular-pack.1099/4.3.1 — Trying this link in a browser doesn’t give me any errors (just a blank page)

An error occurred while collecting items to be installed
session context was:(profile=com.genuitec.delivery.package.profile.3242-eDC-0520, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Unable to read repository at http://gosecure.genuitec.com:80/site/popular-pack/2013.2.0/node-1099/artifacts/plugins/edu.umd.cs.findbugs.plugin.eclipse_2.0.2.20121210.jar.
Read timed out

4) Yes, I used the site listed directly

5) I assume you want the configuration section. It is pretty long, so I’ve attached a zip file of it here.

6) Included in attached zip file

Let me know if you need anything else

Thanks,

Erik

Attachments:

You must be logged in to view attached files.

[support-pradeep]

Erik,

Thanks for the details provided.

Based on the error log attached, it is evident that MyEclipse couldn’t connect to plugins download location. I would suggest you to contact your network administrator and add the firewall settings (if any) under Window > Preferences > General > Network connections. As mentioned in my earlier response, ensure that the following sites are allowed through your firewall – http://www.myeclipseide.com , http://www.poweredbypulse.com , http://www.genuitec.com

I also suggest you to try installing the plugins in your home network (other than the office network and which doesn’t have any firewall settings) and check whether you can replicate the issue ?

Alternatively, you can install plugins using dropins folder mechanism. Please check this thread to install the plugin using dropins mechanism – https://www.genuitec.com/how-to-update-and-configure-myeclipse/#dropins

Hope this helps.

[Author]

Posts