[harryajh]

Just downloaded latest release of eclipse & myeclipse & installed i.e version 3’s

On Eclipse | preferences | Myeclipse | subscription – I put in the same subsciber name & code as in 2 but it keeps showing a dialog box firstly showing subscriber, number of licences unlimited, no maint etc… then an error message “invalid user subscription please check etc…”

Do I need different reg details for veriosn 3?

thanks

[Scott Anderson]

Harry,

Your MyEclipse 2.x key will work fine for MyEclipse 3.x. The issue is likely an installation problem. The most common one we see is that users only download the platform version of Eclipse 3.0, rather than the full SDK. I imagine that your log file (<workspace>/.metadata/.log) has quite a few entries in it. If you could post that along with the other information we request in the Posting Guidelines thread, at the top of the forum, we’ll have some context from which to start diagnosing the issue.

[harryajh]

Thanks for replying scott, uninstalled & reinstalled everything & still no difference.

Eclipse file donwloaded was eclipse-SDK-3.0-win32.zip – 89 meg ‘ish

Myeclipse file donwloaded was EnterpriseWorkbenchInstaller_030800Beta2.exe – 45 meg ‘ish

Contents of my .log are –

////////////////////////////////////////////////////////////////////////////////////////////////
!SESSION Jul 13, 2004 13:49:54.875 ———————————————
eclipse.buildId=I200406251208
java.version=1.4.1_07
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_GB

!ENTRY com.genuitec.eclipse.core 1 1 Jul 13, 2004 13:49:54.875
!MESSAGE

INVALID USER SUBSCRIPTION Please check Window->Preferences->MyEclipse->Subscription to ensure that your subscription data is entered correctly and has not expired.

////////////////////////////////////////////////////////////////////////////////////////////////

if I click on upgrade subscription it shows –

////////////////////////////////////////////////////////////////////////////////////////////////
Subscriber (my forum user name) is already a paying member

Subscription Start date: 01/17/2004

You have 187 days before your subscription expires
////////////////////////////////////////////////////////////////////////////////////////////////

any use?

cheers

[harryajh]

sorry forgot to add, running on win 2000 (sp4) & using java jdk 1.4.1.07.

Every time I click on a myeclipse I get this annoying message!

[Scott Anderson]

Harry,

From the log file, it seems your license key may be corrupt or misentered. Can you please *email* both the subscriber ID and subscription key to us at subscriptions@genuitec.com. We’ll test it internally and reissue you a new one if there’s a problem with it. Also, please reference the URL to this thread in the email so the subscriptions people will know why you’re contacting them and that I asked you to. 🙂

Thanks,

[harryajh]

done!

[Author]

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