[amudgapalli]

I am using MyEclispe Blue version 9.1 Blue, running on Windows 7. I am trying to run Software Updates through MyEclispe Configuration Center, I am getting “An internal error occurred during: “Accessing information”. [Lorg/eclipse/equinox/internal/simpleconfigurator/utils/BundleInfo;

This is happening with any update I am attempting. In this case I tried to do Subversive Plug-in (w/related) update. Even I tried with other software updates. getting same error. I tried to run MyEclispe as administrator (windows service account), still can not resolve the issue. Any help id appreciated.
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[support-joy]

amudgapalli,

Sorry to hear you are running into this issue. I see that your post is dated 16 Dec. We faced a server outage on 16th. You might have tried to run updates during this time. I would recommend you retry. In case this is still an issue, please provide below details –
1. Open MyEclipse Blue IDE, from menu options click on MyEclipse > Installation Summary > Installation Details and copy and paste the same here
2. Attach screenshot of Help > MyEclipse Configuration Center > Software tab
3. Clear your .log file located at [your workspace dir]/.metadata/.log, replicate the issue and attach file here

[amudgapalli]

@support-joy wrote:

amudgapalli,

Sorry to hear you are running into this issue. I see that your post is dated 16 Dec. We faced a server outage on 16th. You might have tried to run updates during this time. I would recommend you retry. In case this is still an issue, please provide below details –
1. Open MyEclipse Blue IDE, from menu options click on MyEclipse > Installation Summary > Installation Details and copy and paste the same here
2. Attach screenshot of Help > MyEclipse Configuration Center > Software tab
3. Clear your .log file located at [your workspace dir]/.metadata/.log, replicate the issue and attach file here

*******Installation Summary ****************
*** Date:
Monday, December 19, 2011 10:08:42 AM CST

** System properties:
OS=WindowsVista
OS version=6.1.0
Java version=1.6.0_13

*** MyEclipse details:
MyEclipse Blue Edition
Version: 9.1 Blue
Build id: 9.1-Blue-20110701

*** Eclipse details:
MyEclipse Blue Edition

Version: 9.1 Blue
Build id: 9.1-Blue-20110701

Eclipse Platform

Version: 3.7.0.v20110530-9gF7UHNFFt4cwE-pkZDJ7oz-mj4OSEIlu9SEv0f
Build id: M20100909-0800

Eclipse Java Development Tools

Version: 3.7.0.v20110520-0800-7z8gFchFMTdFYKuLqBLqRja9B15B
Build id: M20100909-0800

Eclipse Plug-in Development Environment

Version: 3.7.0.v20110504-0800-7b7qFVpFEx2XnmYtj_9RfO7
Build id: M20100909-0800

Eclipse Graphical Editing Framework GEF

Version: 3.7.0.v20110425-2050-777D-81B2Bz0685C3A6E34272
Build id: 201009132020

Eclipse RCP

Version: 3.7.0.v20110216-9DB5Fm1FpBGy_AaVz-mFamgY
Build id: M20100909-0800

Eclipse startup command=-os
win32
-ws
win32
-arch
x86
-showsplash
-launcher
C:\Genuitec\MyEclipse\Blue\myeclipse-blue.exe
-name
Myeclipse-blue
–launcher.library
C:\Genuitec\MyEclipse\Blue\../../Common/plugins/org.eclipse.equinox.launcher.i18n.win32.win32.x86_3.2.0.v201103301700\eclipse_3215.dll
-startup
C:\Genuitec\MyEclipse\Blue\../../Common/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar
-install
C:\Genuitec\MyEclipse\Blue
-configuration
C:\Genuitec\MyEclipse\Blue\configuration
-vm
c:\Genuitec\Common\binary\com.sun.java.jdk.win32.x86_1.6.0.013\jre\bin\client\jvm.dll

*************************** End of Installation Summary ***************
Please see two attachments (one is .log file and another one is screen shot.

[support-joy]

amudgapalli,

Thank you for your installation details. I am afraid the attachments did not come through. Could you please resend.

[Author]

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