[Ralf Friedrich]

The update process logs the following exception:

!ENTRY org.eclipse.core.jobs 4 2 2009-05-26 11:56:55.824
!MESSAGE An internal error occurred during: “update”.
!STACK 0
java.lang.NullPointerException
at java.io.FileInputStream.<init>(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry$Parser.parse(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.restore(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfileMap(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfiles(Unknown Source)
at com.genuitec.pulse2.client.common.provisioning.internal.services.ClientBlueprintStorage.getProfile(Unknown Source)
at com.genuitec.pulse2.client.common.provisioning.blueprint.ClientBlueprint.getProfile(Unknown Source)
at com.genuitec.pulse2.client.common.p2.P2Bridge.lookupProfile(Unknown Source)
at com.genuitec.pulse2.client.common.launcher.internal.LauncherFlow.getUser(Unknown Source)
at com.genuitec.pulse2.client.common.launcher.internal.LauncherFlow.transition(Unknown Source)
at com.genuitec.pulse2.client.common.launcher.transition.ResolveBlueprintTransition.transition(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.pages.BlueprintResolvingPage$1.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

Looking for some help,

ralf

[support-joy]

Ralf,

Sorry to hear you are running into this issue. Can you answer few questions for me –

1. Can you copy and paste your installation details? You can find it under MyEclipse > Installation Summary > Installation Detail
2. What is the update you were trying to add to MyEclipse?
3. Do you have any third party plugins? Can you list them here for me? You can get it from Help > Software Updates > Add/Remove Software

Can you click on Help > Software Updates > Manage in Pulse Explorer? This will open pulse explorer, and by default on the left pane will show your current MyEclipse profile as selected. Close MyEclipse. On the right pane it will list out Base Software, Personal Software and Shared Software. All your third party plugins get added to Personal Software. If you find any plugin/feature which you don’t desire. Right click on that and click on [Remove]. After you finish verifying. I would recommend you to right click on MyEclipse profile on the left hand pane and click on either [Install and Run]/[Re-install and Run]. Let me know if this helps?

[Ralf Friedrich]

1)
*** Date:
Dienstag, 26. Mai 2009 12.55 Uhr CEST

** System properties:
OS=WindowsVista
OS version=6.0.0
Java version=1.5.0_11

*** MyEclipse details:
MyEclipse Enterprise Workbench
Version: 7.1.1
Build id: 7.1.1-20090310

*** Eclipse details:
MyEclipse Enterprise Workbench

Version: 7.1.1
Build id: 7.1.1-20090310

Eclipse Platform

Version: 3.4.1.r341_v20080731-9I96EiDElYevwz-p1bP5z-NlAaP7vtX6Utotqsu
Build id: M20080911-1700

Eclipse Java Development Tools

Version: 3.4.1.r341_v20080709-0800-7o7tEAfEF_U5qyUgrb2HAp539P97
Build id: M20080709-0800

Eclipse Graphical Editing Framework GEF

Version: 3.4.1.v20080806-67718083A56B4H2A3213573
Build id: 200809101400

Eclipse RCP

Version: 3.4.100.r341_v20080814-989JESIEdAciFYfkZZsBfSwQ2341
Build id: M20080703-0800

Eclipse Plug-in Development Environment

Version: 3.4.1.r341_v20080731-7T7U0E9mlRIuGUYviF_VP
Build id: M20080703-0800

Eclipse startup command=-os
win32
-ws
win32
-arch
x86
-showsplash
-launcher
D:\Entwicklung\MyEclipse 7.0\myeclipse.exe
-name
Myeclipse
–launcher.library
D:\Entwicklung\MyEclipse 7.0\../Common\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.0.101.R34x_v20080731\eclipse_1115.dll
-startup
D:\Entwicklung\MyEclipse 7.0\../Common\plugins\org.eclipse.equinox.launcher_1.0.101.R34x_v20080819.jar
-clean
-configuration
configuration
-vm
D:\Entwicklung\Common\binary\com.sun.java.jre.win32.x86_1.5.0.011\bin\client\jvm.dll

————————
2) i frequently check for updates and install ALL available updates 🙂
————————
3) i think, that i’ve no 3rd party software installed.
Add/Remove Software just says ‘Loading catalog’ for few minutes. no stackdump in log.
————————
Manage in Pulse Explorer ends in an empty error message window. last action shown: “resolving install tasks…”
After clicking “ok” the logfile contains

!ENTRY org.eclipse.osgi 4 0 2009-05-26 13:06:12.277
!MESSAGE Application error
!STACK 1
java.lang.NullPointerException
at java.io.FileInputStream.<init>(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry$Parser.parse(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.restore(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfileMap(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfiles(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication.getLauncherProfile(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

[support-joy]

Ralf,

I am not on VISTA. I will get a dev team member (on VISTA) help you resolve this issue ASAP. Sorry for the inconvinience.

One last thing. Can you go to Run prompt, and check if you have Pulse, click on [Pulse Explorer]. Let me know, if this opens up the pulse explorer or errors out?

[Mork]

Hmmm, I have a similar error using Pulse on the Mac!

I’ve been posting, but nobody at MyE has posted anything close to a solution. I’ve also totally re-installed MyEclipse and have the same problems.

Joy is supposedly having a dev member look at my problem too (she’s not on the Mac, either….).

Bottom line is that I haven’t heard anything back yet.

In my case, I get the same basic initial error you get “An error occurred during: “update””, but then I get a Java Heap Space problem, which may be your issue as well.

Let me know what happens to fix your issue, OK?

— M

[support-joy]

M,

I spoke to the dev team members and I have replied to your post here – https://www.genuitec.com/forums/topic/how-to-adjust-heap-space-so-pulse-can-not-crash/#post-298748

Ralf,

Can you verify if you are able to view MyEclipse Dashboard? Click on MyEclipse > Manage MyEclipse Plugins. Can you remove the last installed updates from MyEclipse and restart ME?
If the above doesn’t work – shut down MyEclipse, go all the way to the <Genuitec Install Directory>\Pulse Explorer directory and run the pulse-explorer.exe manually. When pulse explorer loads on the login screen click on “Anonymous” and then once inside the explorer, right-click on the MyEclipse profile and select “Reinstall and Run”. Let me know how it goes.

[Ralf Friedrich]

@support-joy wrote:

Ralf,

Can you verify if you are able to view MyEclipse Dashboard? Click on MyEclipse > Manage MyEclipse Plugins.

“There was a problem while fetching Dashboard contents. Please consult the error log for more details”.

!ENTRY com.genuitec.eclipse.dashboard 4 0 2009-05-27 13:07:05.635
!MESSAGE
!STACK 0
java.lang.NullPointerException
at java.io.FileInputStream.<init>(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry$Parser.parse(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.restore(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfileMap(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfiles(Unknown Source)
at com.genuitec.pulse2.client.common.provisioning.internal.services.ClientBlueprintStorage.getProfile(Unknown Source)
at com.genuitec.pulse2.client.common.provisioning.blueprint.ClientBlueprint.getProfile(Unknown Source)
at com.genuitec.pulse2.client.services.profile.PulseBlueprintInformation.getProfile(Unknown Source)
at com.genuitec.pulse2.client.services.update.PulseUpdateServices.getUpdateInformation(Unknown Source)
at com.genuitec.eclipse.dashboard.DashboardJob.runDashboard(DashboardJob.java:93)
at com.genuitec.eclipse.dashboard.DashboardJob.run(DashboardJob.java:36)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
———————-
!SESSION Tue May 26 13:04:03 CEST 2009 —————————————–
!ENTRY org.eclipse.equinox.launcher 4 0 2009-05-26 13:04:03.156
!MESSAGE Invalid splash path entry: platform\:/base/plugins/org.eclipse.platform
!SESSION 2009-05-26 13:04:03.092 ———————————————–
eclipse.buildId=unknown
java.version=1.5.0_15
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=de_DE
Framework arguments: -edit file:/D:/Entwicklung/MyEclipse 7.0/configuration/config.ini
Command-line arguments: -os win32 -ws win32 -arch x86 -edit file:/D:/Entwicklung/MyEclipse 7.0/configuration/config.ini

!ENTRY org.eclipse.osgi 4 0 2009-05-26 13:06:12.277
!MESSAGE Application error
!STACK 1
java.lang.NullPointerException
at java.io.FileInputStream.<init>(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry$Parser.parse(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.restore(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfileMap(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfiles(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication.getLauncherProfile(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
@support-joy wrote:

Can you remove the last installed updates from MyEclipse and restart ME?
If the above doesn’t work – shut down MyEclipse, go all the way to the <Genuitec Install Directory>\Pulse Explorer directory and run the pulse-explorer.exe manually. When pulse explorer loads on the login screen click on “Anonymous” and then once inside the explorer, right-click on the MyEclipse profile and select “Reinstall and Run”. Let me know how it goes.

Sorry, no login Screen 🙁

!SESSION Wed May 27 13:15:45 CEST 2009 —————————————–
!ENTRY org.eclipse.equinox.launcher 4 0 2009-05-27 13:15:45.474
!MESSAGE Invalid splash path entry: platform\:/base/plugins/org.eclipse.platform
!SESSION 2009-05-27 13:15:45.425 ———————————————–
eclipse.buildId=unknown
java.version=1.5.0_15
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=de_DE
Command-line arguments: -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2009-05-27 13:16:04.938
!MESSAGE Application error
!STACK 1
java.lang.NullPointerException
at java.io.FileInputStream.<init>(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry$Parser.parse(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.restore(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfileMap(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfiles(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication.getLauncherProfile(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.product.LauncherApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

Ralf

[support-joy]

Ralf,

Were you able to get to the pulse-explorer.exe? For e.g. if you have MyEclipse installed on C:\Genuitec\Profiles\MyEclipse 7.1 then you can locate Pulse Explorer here – C:\Genuitec\Pulse Explorer. Open pulse explorer manually by double clicking on the exe or right click on the exe and click on open.
When pulse explorer loads on the login screen click on “Anonymous” . Once inside the explorer, right-click on the MyEclipse profile and select “Reinstall and Run”.

[Ralf Friedrich]

@support-joy wrote:

Ralf,

Were you able to get to the pulse-explorer.exe? For e.g. if you have MyEclipse installed on C:\Genuitec\Profiles\MyEclipse 7.1 then you can locate Pulse Explorer here – C:\Genuitec\Pulse Explorer. Open pulse explorer manually by double clicking on the exe or right click on the exe and click on open.
When pulse explorer loads on the login screen click on “Anonymous” . Once inside the explorer, right-click on the MyEclipse profile and select “Reinstall and Run”.

There’s no Login screen when starting manually. i’ve tried to describe in my last message.
the lower tracedump is produced by a manual start. it looks like the start from inside myeclipse. the same empty error window and NO login screen.

Ralf

[Loyal Water]

Ralf,
With the updates throwing Nullpointer exceptions and the pulse explorer also not opening up, this could well be an installation related issue. Did the dashboard stop showing up after the update failed? Did you setup MyEclipse using the All in one installer or the archive update site installer?

[dankirkd]

@ralff wrote:

The update process logs the following exception:

!ENTRY org.eclipse.core.jobs 4 2 2009-05-26 11:56:55.824
!MESSAGE An internal error occurred during: “update”.
!STACK 0
java.lang.NullPointerException
at java.io.FileInputStream.<init>(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry$Parser.parse(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.restore(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfileMap(Unknown Source)
at org.eclipse.equinox.internal.p2.engine.SimpleProfileRegistry.getProfiles(Unknown Source)
at com.genuitec.pulse2.client.common.provisioning.internal.services.ClientBlueprintStorage.getProfile(Unknown Source)
at com.genuitec.pulse2.client.common.provisioning.blueprint.ClientBlueprint.getProfile(Unknown Source)
at com.genuitec.pulse2.client.common.p2.P2Bridge.lookupProfile(Unknown Source)
at com.genuitec.pulse2.client.common.launcher.internal.LauncherFlow.getUser(Unknown Source)
at com.genuitec.pulse2.client.common.launcher.internal.LauncherFlow.transition(Unknown Source)
at com.genuitec.pulse2.client.common.launcher.transition.ResolveBlueprintTransition.transition(Unknown Source)
at com.genuitec.pulse2.client.launcher.ui.pages.BlueprintResolvingPage$1.run(Unknown Source)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

Looking for some help,

ralf

I get the exact same error using the same build. Brand new installation. No plugins beyond what came with the install.

Dan

My details:

*** Date:
Thursday, May 28, 2009 11:13:44 PM PDT

** System properties:
OS=WindowsXP
OS version=5.1.0
Java version=1.5.0_11

*** MyEclipse details:
MyEclipse Enterprise Workbench
Version: 7.1.1
Build id: 7.1.1-20090310

*** Eclipse details:
MyEclipse Enterprise Workbench

Version: 7.1.1
Build id: 7.1.1-20090310

Eclipse startup command=-os
win32
-ws
win32
-arch
x86
-showsplash
-launcher
C:\Program Files\Genuitec\MyEclipse 7.1\myeclipse.exe
-name
Myeclipse
–launcher.library
C:\Program Files\Genuitec\MyEclipse 7.1\../Common\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.0.101.R34x_v20080731\eclipse_1115.dll
-startup
C:\Program Files\Genuitec\MyEclipse 7.1\../Common\plugins\org.eclipse.equinox.launcher_1.0.101.R34x_v20080819.jar
-clean
-configuration
configuration
-vm
C:\Program Files\Genuitec\Common\binary\com.sun.java.jre.win32.x86_1.5.0.011\bin\client\jvm.dll

[support-joy]

Dan,

Thank you for providing the installation details. From above details, looks like your MyEclipse installation folder is

C:\Program Files\Genuitec\MyEclipse 7.1

Can you look for pulse2.properties file, it should be located here – C:\Program Files\Genuitec\Common\configuration\pulse2.properties
open the file and look for pulse.handshake.id. This will enable me to see if there are any errors logged in our servers.

For a quick fix, I would recommend you to manually open the pulse explorer. You should find it here – C:\Program Files\Genuitec\Pulse Explorer\pulse-explorer.exe. If you don’t have a pulse login, you can login anonymously. Once pulse explorer opens, click on My Profiles. You can find your MyEclipse profiles listed under My Profile. Click on the ME profile with issue. Right click on the ME profile and click [Install and Run]/[Re-install and run]. Pulse will ensure that any dependency conflicts are resolved automatically.

Sorry for the inconvinience. Let me know, if this works for you.

[dankirkd]

@support-joy wrote:

Dan,

Thank you for providing the installation details. From above details, looks like your MyEclipse installation folder is

C:\Program Files\Genuitec\MyEclipse 7.1

Can you look for pulse2.properties file, it should be located here – C:\Program Files\Genuitec\Common\configuration\pulse2.properties
open the file and look for pulse.handshake.id. This will enable me to see if there are any errors logged in our servers.

pulse.handshake.id=22c5e9a6-9b66-4168-983c-96b9878ac914

[dankirkd]

@support-joy wrote:

For a quick fix, I would recommend you to manually open the pulse explorer. You should find it here – C:\Program Files\Genuitec\Pulse Explorer\pulse-explorer.exe. If you don’t have a pulse login, you can login anonymously. Once pulse explorer opens, click on My Profiles. You can find your MyEclipse profiles listed under My Profile. Click on the ME profile with issue. Right click on the ME profile and click [Install and Run]/[Re-install and run]. Pulse will ensure that any dependency conflicts are resolved automatically.

Sorry for the inconvinience. Let me know, if this works for you.

It doesn’t. I get a small empty “Error Updating Pulse” dialog partway through loadup while checking for Pulse Updates while “Resolving install tasks…”.

Dan

[support-joy]

Dan,

I will have a dev team member assist you. Sorry for the inconvinience.

[Author]

Posts