App doesn’t launch

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Getting Help – GapDebug

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This topic has 1 reply, 2 voices, and was last updated 9 years, 4 months ago by support-vadim.

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July 11, 2014 at 5:31 pm #350319 Reply

MichelleDiamond
Member

Hi, I have installed the app (mac OS X 10.9.4), I have launched chrome, Started Play, Opened iTunes.. The app does not appear to launch from the dock or directly. Please advise.

(I forgot to add that my iPhone is setup and on plugging it in I did get the popup asking if the computer is to be trusted.)

Thank you

July 14, 2014 at 6:01 am #350366

support-vadim
Participant

Hi Michelle,

Could you please send us log file? You can find it at this location:

~/.gapdebug/runtime/.metadata/.log

Regards,
Vadim Ridosh
Author

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