[mikeysc]

I promise I searched the forums for this answer before posting…

I have an HP ProBook Windows 7 laptop. It’s new and plenty fast for MobiOne. I’ve used MobiOne on other machines with no problem.

When I go to install the program, it gets to the screen where you choose a directory. There is a little x next to the default choice (even though it didn’t exist) and no matter what I do, the Next button is greyed out. I tried even installing to an external HD and it didn’t work.

What am I doing wrong?

[support-octavio]

@mikeysc,

-Could you share a screenshot to learn more about where the problem occurs?
-Have you tried install mobione in a custom location?
-Can you download again the installer and confirm that the problem is still there?

[mikeysc]

Thanks for responding.

https://www.dropbox.com/s/xtxcmoxbq6rdfct/2-5-2013%2012-29-14%20PM.png

Assuming that worked, there’s a screenshot. Even if I try to change the directory it still doesn’t work.

And I re-downloaded the installer to no avail.

Curious, eh?

[support-octavio]

@mikeysc,

Did you try the default installation location? It should be something like: C:\Users\<User>\AppData\Local\MobiOne Studio

If problem continues please point the cursor on that red icon to display the error message and share with us to have more information about the problem.

[mikeysc]

You assume I typed in what you see in the screenshot. I didn’t.

No matter what I change the destination to, I don’t get the ability to use Next.

And there is nothing when I hover. I can’t click it either.

[support-octavio]

Thanks for sharing the screenshot. I have been discussing what might be goofed with our installer developer. Sorry but have a few more questions:

1) what level of privileges does your user account have, e.g., adminstrator

2) the default install folde proposed by the installer is incorrect for win7/win8 systems. It should be <user_home>/AppData/Local/MobiOne Studio. For example on my win7 box mobione is installed at C:\users\octavio\appdata\local\mobione studio by default

3) Can you look for and share with me the MobiOne installation log which can be found at <user_home>\AppData\Local\Temp\pulse-one….log

[mikeysc]

Not sure about privileges. This is my work computer, and it’s possible that’s the trouble. I right clicked and ran as administrator but to no avail. Typically, I can install software without issue.

I can’t change where it installs to, Next is still greyed out no matter what I put.

Log:

NB: I suspect the end of sequence at the end is likely due to me having to hit Quit since I cannot go further.

Chris

Feb 5, 2013 10:22:48 AM com.genuitec.pulse.installer.application.CommonInstallerApplication start
INFO: OneInstall version 4.3.0.v201205081320
Feb 5, 2013 10:22:49 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [mobione.check.expiration.welcome] from sequence [oneinstall.installer.standard]
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [mobione.check.expiration.welcome] finished; proceeding to next module
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.initialize.installer] from sequence [oneinstall.installer.standard]
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running up to [20] processors; total work [816]
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.check.another.install.running]; work [10] of [816]
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.installer.processor.offline.locks.CheckAnotherInstallLockProcessor runWithErrorHandling
INFO: No other install running; able to proceed
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.check.available.system.jres]; work [4] of [806]
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.client.common.fileutil.LibraryLoader loadLibrary
INFO: Preparing to load jregistrykey from bundle com.genuitec.pulse.client.common.shortcut
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.client.common.fileutil.LibraryLoader loadLibrary
INFO: Located concrete library jregistrykey_3213 from bundle com.genuitec.pulse.client.common.shortcut for pattern jregistrykey*.dll
Feb 5, 2013 10:22:57 AM com.genuitec.pulse.client.common.fileutil.LibraryLoader loadLibrary
INFO: Loaded required library jregistrykey_3213 from bundle com.genuitec.pulse.client.common.shortcut
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.check.available.architectures]; work [10] of [802]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.profile.blueprint]; work [500] of [792]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.profile.licenses]; work [10] of [292]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.profile.resolution]; work [150] of [282]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.profile.artifacts]; work [1] of [132]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.properties]; work [10] of [131]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.load.bundled.software]; work [1] of [121]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.configure.hostname.replacement]; work [10] of [120]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.processor.offline.internal.OneInstallPropertyServices warnIfNeeded
WARNING: Property [com.genuitec.pulse.installer.hostname.mappings] is requested but not found in the bundle
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.initialize.anonymous.user]; work [10] of [110]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.initialize.base.directory]; work [40] of [100]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.processor.offline.internal.OneInstallPropertyServices warnIfNeeded
WARNING: Property [com.genuitec.pulse.client.oslevel.overrides.filename.override] is requested but not found in the bundle
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.processor.base.InitializeBaseDirectoryProcessor runWithErrorHandling
INFO: Detected locator-specified installation directory of: C:\Program Files\MobiOne Studio
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.processor.offline.internal.OneInstallPropertyServices warnIfNeeded
WARNING: Property [com.genuitec.pulse.client.common.dirname.override] is requested but not found in the bundle
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.processor.base.InitializeBaseDirectoryProcessor runWithErrorHandling
INFO: Determined base directory does not have contents; assuming new installation
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Skipping remaining processors; received jump to [id: new-system, action: goto, sequence: oneinstall.installer.new]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Skipping remaining modules in sequence; received jump to [id: new-system, action: goto, sequence: oneinstall.installer.new]
Feb 5, 2013 10:22:58 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.acknowledge.license] from sequence [oneinstall.installer.new]
Feb 5, 2013 10:23:00 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [pulse.acknowledge.license] finished; proceeding to next module
Feb 5, 2013 10:23:00 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.choose.dir] from sequence [oneinstall.installer.new]
Feb 5, 2013 10:23:07 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.confirm.close] from sequence [oneinstall.common.confirm.close]
Feb 5, 2013 10:23:08 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Running module [pulse.undo.progress] from sequence [oneinstall.common.undo]
Feb 5, 2013 10:23:08 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running up to [2] processors; total work [110]
Feb 5, 2013 10:23:08 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.cleanup.root.sequences]; work [10] of [110]
Feb 5, 2013 10:23:08 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Running processor [pulse.error.cleanup.work]; work [100] of [100]
Feb 5, 2013 10:23:08 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
INFO: Finished running available processors
Feb 5, 2013 10:23:08 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
INFO: Module [pulse.undo.progress] finished; end of sequence encountered

[mikeysc]

Bump. I would really like to use MobiOne…

[support-octavio]

@mikeysc,

Our installer dev thinks that might be a problem with restrictions in your work computer. Sorry to ask you again, but, could you provide us a screenshot similar to attached to learn about the error warning that you are getting?

Attachments:

You must be logged in to view attached files.

[mikeysc]

That doesn’t appear. There’s an X in place of the exclamation point in your screenshot. And nothing appears when I hover over it.

I asked my IT folks, there aren’t any restrictions on installing software.

[support-octavio]

@mikeysc,

Can you confirm if others systems have the same problem in your work? I know it should be frustrating to you but we are going to figure out!

[mikeysc]

I will try it on another machine and see if it works.

[mikeysc]

I happened to have a copy of the old 1.5.0 installer in a folder on my machine, so I used it. It installed fine. I then ran the 2.3.1 installer and it detected the older one and upgraded it without issue.

I did some digging and came across a link for another of your products where someone had the same issue.

https://www.genuitec.com/forums/topic/why-is-myeclipse-9-restricting-installation-directory-still/.

So I’ve got a running MobiOne, which is good. I do still suspect that this partially an issue with the installer, but I could be wrong.

Thanks..

[support-octavio]

@mikeysc,

Thanks for the follow up. I have shared this workaround with the team to see if they can figure out what goofed up.

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