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Check new version error?

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  • #532489 Reply

    Chris Parsons
    Participant

    For some reason I have started to get an error when I open 2017 CI?

    An internal error occurred during: “Check New Version”.
    org/apache/http/client/fluent/Executor

    Not sure if it connected but I also got a corrupted workspace, loaded 2017 CI and then froze – I tried a different workspace and it loaded ok, so I restarted with the -clean flag on (bit of an anxious moment!) and the dodgy workspace and it seems ok now apart from the above error message (which I had before the workspace issue)

    Chris

    #532490 Reply

    support-swapna
    Moderator

    Chris,

    Sorry that you are seeing this error. Thank you for the details. It looks like a possible workspace corruption.

    Can you please give us some more details for further investigation ? :

    1. Please share with us the full .log file located at workspace dir/.metadata/.log

    2. The MyEclipse Installation Details from menu Help > Installation Summary > Installation Details.

    3. Also let us know when exactly you see the error message being logged in the problematic workspace. Does the error occur only once when you open the workspace or does it also occur when you are performing any other actions in the workspace?

    Apologies for inconvenience caused.

    –Swapna
    MyEclipse Support

    #532503 Reply

    Chris Parsons
    Participant

    Installation details?

    *** Date:
    Tuesday, 1 August 2017 15:20:12 o’clock BST

    *** System properties:
    OS=Windows10
    OS version=10.0.0
    OS arch=amd64
    Profile arch=x86_64
    Window system=win32
    Java version=1.8.0_112
    Workspace=file:/C:/Users/csit044/Workspaces/MyEclipse 2017 CI/
    VM Args=-Xms256m
    -Xmx1024m
    -XX:+UseG1GC
    -XX:+UseStringDeduplication
    -Dosgi.requiredJavaVersion=1.8
    -Dosgi.nls.warnings=ignore
    -jar
    C:\Users\csit044\AppData\Local\MyEclipse 2017 CI\\plugins/org.eclipse.equinox.launcher_1.3.200.v20160318-1642.jar

    *** Subscription information
    Product Id: E3MP (MyEclipse Professional Subscription)
    License version: 3.0
    Full Maintenance Included
    Subscription expiration date (YYYYMMDD): 20171212
    Number of users: 1

    *** Eclipse details:
    MyEclipse Enterprise Workbench

    Version: 2017 CI 7
    Build id: 15.0.1-20170704

    com.genuitec.myeclipse.blue.feature – 14.0.0.me201707051433
    com.genuitec.myeclipse.database – 14.0.0.me201707051433
    com.genuitec.myeclipse.db2 – 14.0.0.me201707051433
    com.genuitec.myeclipse.desktop – 14.0.0.me201707051433
    com.genuitec.myeclipse.enterprise.workbench – 14.0.0.me201707051433
    com.genuitec.myeclipse.icefaces.feature – 14.0.0.me201707051433
    com.genuitec.myeclipse.imageeditor – 14.0.0.me201707051433
    com.genuitec.myeclipse.jsf – 14.0.0.me201707051433
    com.genuitec.myeclipse.maven – 14.0.0.me201707051433
    com.genuitec.myeclipse.persistence – 14.0.0.me201707051433
    com.genuitec.myeclipse.reports – 14.0.0.me201707051433
    com.genuitec.myeclipse.struts – 14.0.0.me201707051433
    com.genuitec.myeclipse.uml2 – 14.0.0.me201707051433
    com.genuitec.myeclipse.visualvm – 14.0.0.me201707051433
    com.genuitec.myeclipse.ws – 14.0.0.me201707051433
    com.genuitec.myeclipse.ws.blue – 14.0.0.me201707051433
    com.skyway.myeclipseforspring.feature – 14.0.0.me201707051433
    org.eclipse.birt – 4.6.0.me201707051433
    org.eclipse.datatools.connectivity.feature – 1.13.0.me201707051433
    org.eclipse.datatools.enablement.feature – 1.13.0.me201707051433
    org.eclipse.datatools.modelbase.feature – 1.13.0.201603142002
    org.eclipse.datatools.sqldevtools.feature – 1.13.0.me201707051433
    org.eclipse.emf – 2.12.0.v20160526-0356
    org.eclipse.gef – 3.11.0.201606061308
    org.eclipse.graphiti.feature – 0.13.1.v20160830-1309
    org.eclipse.jpt.jpa.feature – 3.5.0.me201707051433
    org.eclipse.jpt.jpadiagrameditor.feature – 1.2.300.me201707051433
    org.eclipse.jst.common.fproj.enablement.jdt – 3.8.0.me201707051433
    org.eclipse.jst.enterprise_ui.feature – 3.8.0.me201707051433
    org.eclipse.jst.server_adapters.ext.feature – 3.3.501.me201707051433
    org.eclipse.jst.server_adapters.feature – 3.2.400.me201707051433
    org.eclipse.jst.server_ui.feature – 3.4.300.me201707051433
    org.eclipse.jst.ws.axis2tools.feature – 1.1.301.me201707051433
    org.eclipse.m2e.feature – 1.7.0.me201707051433
    org.eclipse.sapphire.platform – 9.1.0.201609301330
    org.eclipse.wst.common.fproj – 3.7.0.me201707051433
    org.eclipse.wst.server_adapters.feature – 3.2.500.me201707051433
    org.eclipse.xsd – 2.12.0.v20160526-0356
    org.springframework.ide.eclipse.feature – 3.8.2.me201707051433

    angularjs-eclipse-feature – 1.2.0.me201707051433
    angularjs-eclipse-jsp-feature – 1.2.0.me201707051433
    angularjs-eclipse-php-feature – 1.2.0.me201707051433
    com.android.ide.eclipse.adt.feature – 23.0.4.1468518
    com.android.ide.eclipse.ddms.feature – 23.0.4.1468518
    com.android.ide.eclipse.hierarchyviewer.feature – 23.0.4.1468518
    com.android.ide.eclipse.traceview.feature – 23.0.4.1468518
    com.eclipsesource.j2v8.feature – 4.0.0.201704121300
    com.github.eclipsecolortheme.feature – 1.0.0.me201707051433
    com.github.rustdt – 0.8.1.v201612291856
    com.jaspersoft.studio.eclipse.jetty.feature – 1.1.2
    com.jaspersoft.studio.feature – 6.3.1.final
    com.jaspersoft.studio.foundation.bundles – 1.0.6
    com.vmware.vfabric.ide.eclipse.tcserver – 3.8.2.me201707051433
    com.vmware.vfabric.ide.eclipse.tcserver.insight – 3.8.2.me201707051433
    fr.obeo.acceleo.bridge.feature – 2.6.0.me201707051433
    io.emmet.eclipse – 14.0.0.me201707051433
    net.jeeeyul.pdetools.feature – 1.2.6.me201707051433
    net.jeeeyul.swtend.feature – 2.2.5.me201707051433
    net.sf.jasperreports – 4.6.1
    net.sf.jasperreports.feature – 6.3.1.final
    net.sf.jasperreports.samples.feature – 6.3.1.final
    org.chromium.debug – 0.3.9.201707051829
    org.chromium.sdk – 0.3.9.201707051829
    org.chromium.sdk.wipbackends – 0.1.11.201707051829
    org.dadacoalition.yedit.feature – 1.0.18.201707051836
    org.eclipse.buildship – 1.0.21.v20161010-1640
    org.eclipse.cdt.gnu.dsf – 9.1.0.201609121658
    org.eclipse.cdt.native – 9.1.0.201609121658
    org.eclipse.cdt.platform – 9.1.0.201609121658
    org.eclipse.cvs – 1.4.300.v20160907-1200
    org.eclipse.dltk.core – 5.6.0.201608300412
    org.eclipse.dltk.core.index.lucene – 5.6.0.201608300412
    org.eclipse.dltk.mylyn – 5.6.0.201608300412
    org.eclipse.draw2d – 3.10.100.201606061308
    org.eclipse.e4.rcp – 1.5.1.v20160907-0248
    org.eclipse.ecf.core.feature – 1.3.0.v20160823-2221
    org.eclipse.ecf.core.ssl.feature – 1.1.0.v20160823-2221
    org.eclipse.ecf.filetransfer.feature – 3.13.2.v20160823-2221
    org.eclipse.ecf.filetransfer.httpclient4.feature – 3.13.2.v20160823-2221
    org.eclipse.ecf.filetransfer.httpclient4.ssl.feature – 1.1.0.v20160823-2221
    org.eclipse.ecf.filetransfer.ssl.feature – 1.1.0.v20160823-2221
    org.eclipse.egit – 4.5.0.201609210915-r
    org.eclipse.epp.mpc – 1.5.2.v20161005-1414
    org.eclipse.equinox.p2.core.feature – 1.3.200.v20160815-1406
    org.eclipse.equinox.p2.discovery.feature – 1.0.401.v20160901-1335
    org.eclipse.equinox.p2.extras.feature – 1.2.200.v20160815-1406
    org.eclipse.equinox.p2.rcp.feature – 1.2.200.v20160815-1406
    org.eclipse.equinox.p2.user.ui – 2.2.200.v20160815-1406
    org.eclipse.help – 2.2.0.v20160907-1200
    org.eclipse.jdt – 3.12.1.v20160907-1200
    org.eclipse.jet – 1.1.1.v201101271243-5319sC7HCAGERASDK3924
    org.eclipse.jet.uml2 – 1.1.0.v201006011447-2-07w311A1A152813
    org.eclipse.jgit – 4.5.0.201609210915-r
    org.eclipse.jsf.feature – 3.9.0.me201707051433
    org.eclipse.mylyn.bugzilla_feature – 3.21.0.v20160909-1813
    org.eclipse.mylyn.commons – 3.21.0.v20160707-1856
    org.eclipse.mylyn.commons.identity – 1.13.0.v20160630-1702
    org.eclipse.mylyn.commons.notifications – 1.13.0.v20160721-2347
    org.eclipse.mylyn.commons.repositories – 1.13.0.v20160630-1702
    org.eclipse.mylyn.context_feature – 3.21.0.v20160815-2336
    org.eclipse.mylyn.cvs – 1.13.0.v20160630-2022
    org.eclipse.mylyn.discovery – 3.21.0.v20160729-1739
    org.eclipse.mylyn.gerrit.feature – 2.12.0.v20160719-2354
    org.eclipse.mylyn.git – 1.13.0.v20160630-2022
    org.eclipse.mylyn.ide_feature – 3.21.0.v20160912-1820
    org.eclipse.mylyn.java_feature – 3.21.0.v20160701-1337
    org.eclipse.mylyn.monitor – 3.21.0.v20160630-1702
    org.eclipse.mylyn.reviews.feature – 2.12.0.v20160819-2206
    org.eclipse.mylyn.tasks.ide – 3.21.0.v20160929-1805
    org.eclipse.mylyn.team_feature – 3.21.0.v20160701-1337
    org.eclipse.mylyn.versions – 1.13.0.v20160630-2022
    org.eclipse.mylyn_feature – 3.21.0.v20160914-0252
    org.eclipse.nebula.cwt.feature – 0.9.0.201603302103
    org.eclipse.nebula.widgets.cdatetime.feature – 0.14.0.201603302103
    org.eclipse.ocl – 3.1.0.v20110606-1427
    org.eclipse.pde – 3.12.1.v20160907-1200
    org.eclipse.php – 4.3.1.201703301037
    org.eclipse.php.composer – 4.3.1.201703301037
    org.eclipse.php.importer – 4.3.1.201703301037
    org.eclipse.php.mylyn – 4.3.1.201703301037
    org.eclipse.platform – 4.6.1.v20160907-1200
    org.eclipse.rcp – 4.6.1.v20160907-1200
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    org.eclipse.tm.terminal.control.feature – 4.1.0.201606052351
    org.eclipse.tm.terminal.view.feature – 4.1.0.me201707051433
    org.eclipse.wb.core.feature – 1.9.0
    org.eclipse.wb.core.java.feature – 1.9.0
    org.eclipse.wb.core.ui.feature – 1.9.0
    org.eclipse.wb.core.xml.feature – 1.9.0
    org.eclipse.wb.doc.user.feature – 1.9.0
    org.eclipse.wb.layout.group.feature – 1.9.0
    org.eclipse.wb.rcp.SWT_AWT_support – 1.9.0
    org.eclipse.wb.rcp.doc.user.feature – 1.9.0
    org.eclipse.wb.rcp.feature – 1.9.0
    org.eclipse.wb.swing.doc.user.feature – 1.9.0
    org.eclipse.wb.swing.feature – 1.9.0
    org.eclipse.wb.swt.feature – 1.9.0
    org.eclipse.wb.xwt.feature – 1.9.0
    org.sonatype.m2e.mavenarchiver.feature – 0.17.2.201606141937-signed-20160830073346
    org.springsource.ide.eclipse.commons – 3.8.2.me201707051433
    tern-feature – 1.2.0.201707051831
    tern-jsdt-feature – 1.2.0.201707051831
    tern-linters-feature – 1.2.0.201707051831
    tern-server-nodejs-feature – 1.2.0.201707051831
    tern.eclipse.ide.server.nodejs.embed – 1.2.0.201707051831

    Eclipse startup command=-os
    win32
    -ws
    win32
    -arch
    x86_64
    -showsplash
    -launcher
    C:\Users\csit044\AppData\Local\MyEclipse 2017 CI\myeclipse.exe
    -name
    Myeclipse
    –launcher.library
    C:\Users\csit044\AppData\Local\MyEclipse 2017 CI\\plugins/org.eclipse.equinox.launcher.win32.win32.x86_64_1.1.400.v20160518-1444\eclipse_1617.dll
    -startup
    C:\Users\csit044\AppData\Local\MyEclipse 2017 CI\\plugins/org.eclipse.equinox.launcher_1.3.200.v20160318-1642.jar
    –launcher.overrideVmargs
    -exitdata
    e8_dc
    -install
    C:\Users\csit044\AppData\Local\MyEclipse 2017 CI
    -vm
    C:\Users\csit044\AppData\Local\MyEclipse 2017 CI\\binary/com.sun.java.jdk8.win32.x86_64_1.8.0.v112/bin/javaw.exe

    The log file is attached, as requested

    I have also noticed that the bottom right of the screen had been showing ‘Updating usage statistics’ permanently

    I have just stopped and started the software several times and it looks like the error has stopped – not sure if this is as a result of the ‘-clean’ startup or not?

    Attachments:
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    #532766 Reply

    support-swapna
    Moderator

    Chris,

    Thank you for the details and the log file. The ‘Check New Version’ error is related to the Jaspersoft Studio 6.3.1 plugin you installed to MyEclipse 2017. The ‘Updating usage statistics’ job is also related to the Jaspersoft Studio plugin.

    The log has classnotfound exception related to Jaspersoft plugin :

    java.lang.ClassNotFoundException: org.apache.http.client.fluent.Executor cannot be found by com.jaspersoft.studio_6.3.1.final

    Running MyEclipse with -clean will erase and rebuild its plugin cache to avoid conflicts with incorrect plugin information. It might have fixed the error you are seeing with the plugin.

    For further Jaspersoft related problems, please check with Jaspersoft community or development forums like stackoverflow.com for better suggestions from the developer community.

    Hope this helps.

    –Swapna
    MyEclipse Support

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