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[Closed] Subscription Expiry Reminder Screen Frequency

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #265491 Reply

    jadonohu2
    Member

    how come i’m getting a nag screen while there is still time left in my paid subscription. that’s really bad. please tell me there is a way to disable that.

    #265527

    Scott Anderson
    Participant

    The “nag screen” is supposed to remind you 1 time, each time MyEclipse is started, if your subscription is within 30-days of expiry. Is it reminding you more often than that? If so, it’s a bug and if you can help us determine a set of events that causes it we’ll do our best to fix it before the new release.

    #265533

    jadonohu2
    Member

    Yes, it does so every time I start eclipse. That technique is called a “nag screen” for a reason: it is supposed to be mildly annoying to encourage users to pay for evaluation software. You’re saying MyEclipse has purposely added a nag screen for the enitre final month of my *PAID FOR* subscription? How obnoxious is that? Very bad form.

    #265560

    Scott Anderson
    Participant

    I certainly respect your opinion, but the reason the screen exists is simply so our users won’t start up MyEclipse and be prevented from working effectively due to a “suddenly expired” subscription. For example, you get inspired to do some work at 3am, crank up MyEclipse, and you’re subscription has expired. I think everyone can agree that this would be a bad thing. Of course, you could immediately go online and update your subscription electronically, but personally I would be too crazy about doing that at 3am when I was inspired to work. So, the software reminds you to prevent this from happening.

    I think it’s the frequency of reminders that is the issue. For an individual that purchases their own subscription electronically it’s likely too much. I would imagine that you’re probably in this group. However, for some companies it’s still not enough because their purchase processes take more than 30 days to complete. So, a few years ago we decided that a “once at restart” reminder within 30 days seemed reasonable. But you can’t please everyone with a single setting.

    I think the best solution might be to add a “remind me again in…” dialog so you can pick something like (1 day, 5 days, 10 days, never). That seems rather standard these days. Would that be a decent compromise to address your concerns with the current scheme?

    #265566

    jadonohu2
    Member

    I appreciate your taking the time to look for a good compromise. Yes, IMO that would be a much more user-friendly solution.

    #265576

    Scott Anderson
    Participant

    It’s slated to go into 5.5 at this point so “fingers crossed”. 🙂

    #266655

    I second the issue of the annoying reminder. “Remind me later” would be a great compromise.

    #305009

    ibrandt
    Participant

    This message has not been recovered.

    #305023

    support-joy
    Member

    This message has not been recovered.

Viewing 9 posts - 1 through 9 (of 9 total)
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