Direct access not allowed when downloading

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  • #233483 Reply


    🙁 When I try to download the EclipseIde 4 M2 I get the error message “Direct access not allowed…” together with the suggestion I should go to the downloads via the portal. But that´s exactly where I came from. And the login is correct, I see my username on the top left.

    So: I am logged in, came from the portal and the subscription should be valid until september but I cant download. What is the problem?

    (I have searched for related postings and found some regarding login and cookies, but that seems to be irrelevant. I have tried with IE 6 and Firefox 1.06, cookies enabled (IE doesnt show warning logo))

    Please help me!

    #233489 Reply


    Do you have any other software that might be inbetween your browser and our server? Like a proxy server or Norton Internet Security manager?

    #233515 Reply

    Scott Anderson

    You’ll need to set your internet security program to allow the referrer field to be seen, at least temporarily, to access the download area.

    #234842 Reply


    Yeah, this is crap. Great idea, let’s antagonize the customer!

    No matter what I do I can’t download the new release. Exactly how do I enable IE to correctly forward the referrer? Not running through a proxy, nor am I running any type of security software (spam, virus, or spyware).

    #234848 Reply

    Scott Anderson

    The settings aren’t intended to antagonize. Are you set to accept cookies, as these are needed to track your login. Are you coming through our download page here?:

    If so when are you seeing this message; at what step? If you can email in your IP address to support@genuitec.com I can have a look at the log files and see specifically what the issue is.

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