[rajatpandeyGVR]

Hi,
I’ve installed MobiOne Studio 2.1.2(Build ID – 20120903). I get Empty Response error(Error Code – 324) while running any
SmartPhone Or Tablet Designer Template. Can someone pl help understanding the issue?

[support-michael]

@rajatpandeyGVR

A few questions to help us get started:

0) Where is this error being presented? Is it in the Test Center emulator?
– Can you post a screenshot?

1) What is your machine’s OS: Win 7, Vista, XP?

2) Did you install MobiOne to a non-default location? That is did you override the location that the MobiOne Installer proposed?
2a) If yes please share the install directory path

3) Can you describe the exact steps to replicate?

[rajatpandeyGVR]

@Wayne
Pls find my answers –
0) Error is seen in Test Center – iPhone 5.0 environment. See attachment error.png
1) My machine is Win 7

2) Installed MobiOne to default location – [profile path]\AppData\Local\MobiOne Studio

3) Open – MobiOne – Design Center
– File -> New -> Smartphone Visual Designer Template
– Click on – Run in Design Test Center
– Error – Error Loading Page

Attachments:

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[support-michael]

@rajatpandeyGVR

Thanks for the quick reply. We are investigating. Will share details as we learn more.

[support-michael]

What security software is running on your system?

Can you share your MobiOne log file? (see #5 http://www.genuitec.com/support-genuitec/viewtopic.php?f=8&t=3033)

[support-michael]

Also please try disabling the embedded web server in MobiOne and repeat the scenario.

1) navigate to Design Center windows menu>Setting>Local Web Server
2) uncheck the “Enable Local Server” option
3) click OK to save changes

Run problem scenario; does Error 324 still occur?

[rajatpandeyGVR]

@Wayne
Please find answers of your questions –

What security software is running on your system?
[rajatpandeyGVR] – Trend Micro

Can you share your MobiOne log file? (see #5 viewtopic.php?f=8&t=3033)
[rajatpandeyGVR] – Attached See attachment .log

Also please try disabling the embedded web server in MobiOne and repeat the scenario.

1) navigate to Design Center windows menu>Setting>Local Web Server
2) uncheck the “Enable Local Server” option
3) click OK to save changes

Run problem scenario; does Error 324 still occur?
[rajatpandeyGVR] – No

Attachments:

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[support-octavio]

@rajatpandeyGVR,

Thanks for your previous response and your patience.

Could you tell us if you change the File Extensions property to something other than html? If yes, please revert back to html extenstion and see if that will resolve the issue.

[rajatpandeyGVR]

@Octavio
I’ve not changed File Extensions property. It is showing “html”.

Looking forward to other suggestions.

[support-michael]

@rajatpandeyGVR

Update: we are still investigating.

[support-octavio]

Hi rajatpandeyGVR,

We have not given up. We are tracking this issue with a bug. We had to stop investigation recently as we are working all out on the 2.2 update coming in another couple of days. We will return to it as soon as 2.2 is released.

[rajatpandeyGVR]

@Wayne

Please update if you have anything.

[Author]

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