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FULL UNINSTALL OR RE-INSTALL

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  • #333733 Reply

    herb200mph
    Participant

    How can Mobione be fully uninstalled when it cannot find the .jar file?

    Also, how can Mobione be fully installed over a previous install with the above issue?

    If the software is already installed, regardless of its functional state, a fresh version cannot be installed over it.

    Please advise.

    #333735

    support-michael
    Keymaster

    @herb200mph

    >How can Mobione be fully uninstalled when it cannot find the .jar file?

    That sounds like a possible antivirus conflict of some type…
    1) Delete the MobiOne Installation files
    Open a File Explorer and navigate to the parent directory containing MobiOne. Delete the MobiOne Studio directory. Please ensure that MobiOne is installed into a unique directory that contains only mobione files. The default installation directories are:

    Win7/Vista
    <user-dir>\AppData\Local\MobiOne Studio
    e.g., C:\Users\Wayne\AppData\Local\MobiOne Studio

    XP
    C:\Program Files\MobiOne Studio

    2) Remove the Program Menu for MobiOne
    Click Start/Programs > All Programs
    Right-click on MobiOne Studio and choose Delete

    >If the software is already installed, regardless of its functional state, a fresh version cannot be installed over it.
    What version of windows are you running?
    What Antivirus software is active?
    – do you get any AV warning when running the installer? Please check your AV software’s log/warnings to see it is disallowing MobiOne to install

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