[Paul_paul]

My IOS app was built successfully but will not install on my device, can you help?
Build # 2345280

[support-octavio]

Hi stickleback,

Could you provide us more information about the problem such message error and device info (model and OS)?

[Paul_paul]

Just says cannot install app at this time, tried on iphone 4 and 5 both are registered devices, icon appears just says waiting, nothing happens, then message says cannot install.

[support-michael]

@stickleback

The symptoms you describe typically indicate that your provision profile is incorrect. Please verify that it is:
0) has not expired
1) is an ad hoc profile
– I typically use distribution ad hoc profile as developer profiles expire after 60 days (I think)
2) includes the UDIDs of your devices
– you can open the profile in wordpad and view the UDIDs; just don’t save it

[Paul_paul]

Thanks yes it was a provisioning profile problem I have sorted it out ok, I am just waiting on the comparison tests you were going to do on the web app URL I emailed you.

[support-octavio]

Hi stickleback,

We followed up with you by email. Hope our findings helps you with the issue. Let us know how it goes.

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