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Keeps prompting for subscription

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #266482 Reply

    kcepull
    Member

    Everytime I launch MyEclipse (5.1GA), it seems to revert back to an old, expired subscription key. I go into MyEclipse | Update Subscription…, and the old info is there. I paste in the new Subscriber and Subscriber Code from my confirmation e-mail, and I’m fine. If I got back into the subscription dialog box, it shows the new information.

    The problem is that once I exit MyEclipse and restart it, the OLD subscription info is back, which of course has expired. So, I have to enter the new subscription info every time!

    Help!!!!

    #266500

    Scott Anderson
    Participant

    Can you tell us what platform you’re running on, since they each behave somewhat differently.

    #266502

    kcepull
    Member

    Oops. That would be helpful, huh? I am running on Windows XP SP1.

    Thanks,
    Karl

    #266510

    Scott Anderson
    Participant

    Karl,

    On windows, the subscription information is stored at C:\Documents and Settings\<username>\.myeclipse.properties. Can you see if this file exists, is writable by you, and which subscription information it contains? Also, do you have any errors after setting the subscription and exiting stored at <workspace>\.metatdata\.log? Please don’t paste in the entire log; just have a look at the bottom of it for something that was written about the time of the subscription update. Also, can you change workspaces and set the new key there, and exit. Does the key persist across a restart? Is it then fixed in your original workspace?

    #266519

    kcepull
    Member

    The .properties file has the old, expired subscription info in it. There is an error in the .log file:

    !MESSAGE Unable to save MyEclipse global properties. D:\Documents and Settings\cepullk is read-only.

    Not sure why, though – I can open up that folder, and even edit the .properties file with Notepad without any problem, so I don’t think it is a permissions issue.

    Any ideas?

    Thanks,
    Karl

    #266524

    Scott Anderson
    Participant

    Karl,

    It is some sort of a permissions issue with the way MyEclipse is being launched. The quick fix might be to just rename the .properties file to something else to see if MyEclipse can recreate it with the new key in it.

    #266536

    kcepull
    Member

    I deleted the .myeclipse.properties (actually, renamed it) and started MyEclipse. I expected that it would prompt me to re-enter the subscription information, but it did not. I went into the Update Subscription dialog box, and it has the NEW subscription information already there!?

    So, that means 2 things:
    1. When I updated the subscription info, it is writing it out SOMEWHERE ELSE.
    2. When it reads the subscription info, it looks first in .myeclipse.properties, then if not there, it looks wherever it is writing it to in #1.

    The combination of 1 and 2 above meant that it was saving the updated subscription information (but where?), but reading it first from .myeclipse.properties.

    I did a scan on my system, and there is (was) only 1 .myeclipse.properties (which was the one I renamed). Also, when I started MyEclipse and exited, it did NOT create a new .myeclipse.properties file.

    Could it be that older versions of MyEclipse used the .myeclipse.properties file, and 5.1 uses something else (but looks for the old one for backwards compatibility)?

    This is really weird…

    #266548

    Scott Anderson
    Participant

    Well, it’s not really that weird becaue MyEclipse writes the subscription info into the workbench as well if it can’t write to the properties file for some reason. So, it went with that default behavior to save your information. I believe if you check the log file you’ll see an error that it couldn’t write to the properties file for some reason. But, even if that’s the case, it should continue to work fine for you.

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