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Mobione 2.2.3 Java exit code=13

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  • #338944 Reply

    suygenneris
    Member

    Hi

    I can’t run Mobione after last upgrade.

    Error log says:
    !SESSION Thu May 09 04:51:32 ART 2013 ——————————————
    !ENTRY org.eclipse.equinox.launcher 4 0 2013-05-09 04:51:32.871
    !MESSAGE Exception launching the Eclipse Platform:
    !STACK
    java.lang.RuntimeException: Could not find framework
    at org.eclipse.equinox.launcher.Main.getBootPath(Main.java:880)
    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:498)
    at org.eclipse.equinox.launcher.Main.run(Main.java:1311)

    Please help me.
    Thanks in advance.

    #338951

    Hi suygenneris,

    It seems to be a bad installation issue. Please run Mobione uninstaller, download and install the latest version that you can find here: http://www.genuitec.com/mobile/download.html

    Let us know how it goes.

    #338963

    suygenneris
    Member

    Hi Octavio

    I tried it but uninstall aborts unexpectedly saying ‘some error occurred’.

    Also I tried to install last version in different location but I get the same ‘some error occurred’, it aborts before installation ends.

    🙁

    Thanks.

    #338967

    Hi suygenneris,

    1) what windows OS version (e.g., Win7, Vista, XP,…)?

    2) how much available RAM ?

    3) what antivirus software are you running?

    3a) do you have any AV quarantine warnings during the installation process or in your log?

    4) Are you installing to a custom directory? If yes can you try uninstalling and then run the installer and accept all defaults to see if there is something goofed with custom location.

    #338970

    suygenneris
    Member

    Hi Octavio

    1) Windows 7 Ultimate 64
    2) 2 GB
    3) Avast
    3a) No, nothing
    4) When I installed Mobione first time I leaved path installation wizard showed me but in different HD and never I had problems till now.
    I can’t run uninstall, it aborts.

    I found your dev version and I could install it successful. This works.
    I’m not sure what happens with my license in this case.
    I can use dev version like I used my full version ?
    Or this has some limitation ?

    Thank you so much.

    #338987

    Hi suygenneris,

    Your license will work with this version. It has not expiration date. But since it is not a production version we advise you to upgrade as soon as the the 2.5 production version is available.

    #339010

    suygenneris
    Member

    Hi Octavio

    I see and I will.

    Thanks a lot for helping me.

    Kind regards

    —Susana

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