[jesper]

I know that this is maybe not the appropriate place to post, but I get my mails returned to sender when writing to mailto:info@genuitec.com.

I payed for MobiOne Studio some weeks ago, but I haven’t recieved any
reciept or codes to unlock the trial version. Can someone help me?

Kind regards,

Jesper Kaae

[support-michael]

@jesper

Sorry to hear of this miscommunications.

Have you checked your spam filter to ensure that email from genuitec.com is getting through. This is the #1 cause for users not receiving email communications from us.

Here is a license key recovery utility that you can try but again your email system must accept email from genuitec.com
https://www.genuitec.com/mobile/licadmin/lostkey.html

An alternative email address to use in this matter is:
sales at genuitec dot com

[jesper]

Sending an enquiry from one of my other email addresses solved the problem. I got my codes and everything is working fine. Thanks.

Jesper

[support-michael]

@jesper

Great! Thanks for the follow up.

[Author]

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