[Simon Berthiaume]

Hi, I got a new renewed license from my boss, but it doesn`t seem to work.

Our current group (7 people) license expires on April 21 so the boss ordered new ones (12 people this time), but when I try to enter the new Subscriber ID and Code I get no error message, but the “Finish” button stays disabled. I was originally using ME 6.5, then updated to 6.6 using the built-in updater so I thought maybe a clean install would fix it so I uninstalled ME, installed the new 7.1.1, but still the same behavior.

I found this other post, but when I tried and started ME, it told me my key might be a forged one so I reverted to the old one.

Do I have to wait for my old license to expire? Our new license seems to be a 3 year license, could that be the issue? Others in the group seemed to be able to upgrade, but I think they are using older (5.X versions) so what is wrong?

[Loyal Water]

Zenthar,
This usually happens when you enter something wrong…maybe spaces in front of or behind the ID or code…or enter a new code but not new ID. That’s the only reason that happens. Can you send an email to subscriptions@genuitec.com with the ID and Code and explain your problem.

[Simon Berthiaume]

Since some people DO search forums before opening new threads, I though it could be useful to update this one.

It turns-out the system has some trouble dealing with 3 years license. MyEclipse won’t accept a license (but won’t give any error message either) that will expire in 3 years or more (>= 3 years). My prior license expired on April 21 2009 and my new one expires on April 21 2012 so yesterday I was stuck with the expired license nag screen because it would still not accept the new one (if the limit is in #of days, might be good to raise it from 1095 (3 x 365) to at least 1096 to cover leap years like 2012). Now everything works and it shouldn’t be a problem for another 3 years :P.

[Loyal Water]

Thank you for posting this information.

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