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Hello, on thursday i purchased one licence of MobiOne by paypal. I received no Licence key. I have also checked the spam folder. On friday i sent a email to mailto:sales@genuitec.com with name, emailadress and ordernumber. No response!
What can i do to became the licence key?Thanks
Robert@Criadero
I’ll look into this asap. Please ensure that your spam filter is not trapping email responses from our sales team. Spam filters is the most common cause for delay in users receiving the license keys.
Hi Robert,
I have researched this and our sales team has attempted to contact you twice at the email address you provided. So we share in your frustration. Please inspect your spam folder for correspondence from mailto:sales@genuitec.com. If you find no email messages from us then please contact your isp as there is an unusually high amount email filtering performed by your ISP. If none of this works please send us an alternative email address that is no from your current ISP. Here is an excerpt from 1 of the messages sent on June 8.
Dear Robert,
Thank you for contacting us regarding your MobiOne purchase. We apologize for the delay in the receipt of your license key.
We have re-sent the information to you at the email listed on your account, mailto:robert.xxxxx@yyyyy.de …..
