Renewing subscriptions [Closed]

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  • #216520 Reply

    Hanan Fauzi

    Hi !

    My subscriptions was supposed to end on 10/20/2004.
    Thinking about what a great job you guys have done,
    I decided to renew.

    I renewed on the 09/22/2004 and now my expiration
    is on 09/21/2005.

    Renew should really mean renew and the date should
    continue from where my subscriptions was supposed
    to lapse, not when I renewed.

    Continuing support from your customers should be
    appreciated and treated differently from new customers.

    If I had known that I really need to upgrade on the
    date it really expires, then it was OK. But I really
    thought renew means continue for another year
    from my last year’s purchase.

    Thank you.


    #216571 Reply


    We are updating the subscription system to provide increased flexibility and to make sure customers take full advantage of existing membership regardless of renewal date. We hope to complete this process shortly.

    In the mean time, you should receive an email with an updated access key to let you reclaim any lost membership period.

    Best Regards

    #217226 Reply

    Is this still a bug? I am looking ot renew today to shutup MyEclipse, but I do not want to lose days.

    #217234 Reply

    Scott Anderson

    It’s been fixed with an upgrade to our processing logic. No worries.

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