[joshua64]

Hi

I subscribed about two weeks ago (Credit Card transaction that went through successfully) and haven’t received my subscription key. Tried your “Lost your Membership Access key?” option but it didn’t work. Sent email to subscriptions@genuitec.com and support@genuitec.com but it bounced!!

Please help!
Joshua

[Brian Fernandes]

Joshua,

Both those addresses should have worked out just fine. We receive emails on them frequently.
In any case, I’ll bring this post to the attention of our subscription deparatment, you should recieve some assistance shortly.

Best,
Brian.

[Scott Anderson]

Joshua,

Your key was resent as requested. Please confirm receipt.

[mauro.ventre@qube-srl.com]

Joshua,

We received and responded to all of your emails. We also re-sent the access information on multiple occasions. It is clear to us that something is intercepting our emails. Please check your spam folder and provide an alternate email address so we can resend the access information.

Best Regards
Jim K.
Subscription Services

[joshua64]

Thanks Brian, Scott and Jim

If all else fails please use my yahoo account: joshua_saa@yahoo.com

Regards
Joshua

[mauro.ventre@qube-srl.com]

Subscription information re-sent.

Please make sure your account profile includes the correct email address to ensure receipt of our correspondence. You should also consider adding the MyEclipseide.com domain to your safe list to avoid false classification by your spam filter.

Please confirm receipt of access information

Jim K.
MyEclipse Subscription Services

[joshua64]

Re-checked my account email address and it is correct (I receive *lots* of emails every day at this address). As far as I could determine email from MyEclipse was not picked up by a spam filter??

Anyway, I received the subscription info at my yahoo account and successfully registered my Linux development box.

Thanks
Joshua

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