[tgorton]

I have two versions of MyEclipse on my workstation. 9.1 and 6.6.0.
We just renewed our subscription. The new Subscription ID & Code was accepted by the 9.1 version but not the 6.6.0 version. The 6.6.0 still has the Finish button grayed out.
How can I get a valid code for the 6.6.0 version?

[support-joy]

tgorton,

I am sorry but your issue is not clear to me. Please provide below details to help me investigate further –
1. Open MyEclipse IDE (both 6.6 and 9.1), from menu options click on MyEclipse > Installation Summary > Installation Details and copy and paste the same here
2. Could you attach a screenshot of the issue to help me get a visual
3. Attach .log file located at [your workspace dir]/.metadata/.log (ME 6.6)

Sorry for the inconvenience.

[tgorton]

In the MyEclipse 6.6 version. Menu option MyEclipse>Subscription Information.
I then copy the new Subscriber Id and Subscription Code from the email we received from Genuitec and paste them into the Update Subscription window. The problem is that the “Finish” button remains inactive and the subscription is not Renewed.
When I follow the same steps in the 9.1 version it works successfully.

I prefer not to post a screen shot of my subscriber id and code on a public forum.

Following are the Installation details of the 6.6 version followed by the 9.1

*** Date:
Thursday, January 12, 2012 5:54:49 PM EST

** System properties:
OS=WindowsXP
OS version=5.1
Java version=1.5.0_11

*** MyEclipse details:
MyEclipse Enterprise Workbench
Version: 6.6.0
Build id: 6.6.0-20081015

*** Eclipse details:
MyEclipse Enterprise Workbench

Version: 6.6.0
Build id: 6.6.0-20081015

Eclipse Platform

Version: 3.3.3.r33x_r20080129-_19UEl7Ezk_gXF1kouft
Build id: M20080221-1800

Eclipse Java Development Tools

Version: 3.3.2.r33x_r20080129-7o7jE7_EDhYDiyVEnjb1pFd7ZGD7
Build id: M20080221-1800

Eclipse Project SDK

Version: 3.3.3.r33x_r20080129-7M7J7LB-u3aphGW6o3_VmiVfGXWO
Build id: M20080221-1800

Eclipse RCP

Version: 3.3.3.r33x_r20080129-8y8eE9UEUWI6qujeED0xT7bc
Build id: M20080221-1800

Eclipse Plug-in Development Environment

Version: 3.3.3.r33x_r20080129-7N7M5DQVIA_6oJsEFkEL
Build id: M20080221-1800

Eclipse Graphical Editing Framework

Version: 3.3.2.v20080129
Build id: 20080221-1602

Eclipse startup command=-os
win32
-ws
win32
-arch
x86
-showsplash
-launcher
C:\Program Files\MyEclipse 6.6\eclipse\eclipse.exe
-name
Eclipse
–launcher.library
C:\Program Files\MyEclipse 6.6\eclipse\plugins\org.eclipse.equinox.launcher.win32.win32.x86_1.0.3.R33x_v20080118\eclipse_1023.dll
-startup
C:\Program Files\MyEclipse 6.6\eclipse\plugins\org.eclipse.equinox.launcher_1.0.1.R33x_v20080118.jar
-exitdata
a10_80
-clean
-vm
C:\Program Files\MyEclipse 6.6\jre\bin\javaw.exe

================================================================

*** Date:
Thursday, January 12, 2012 5:55:23 PM EST

** System properties:
OS=WindowsXP
OS version=5.1.0
Java version=1.6.0_13

*** MyEclipse details:
MyEclipse Enterprise Workbench
Version: 9.1
Build id: 9.1-20110701

*** Eclipse details:
MyEclipse Enterprise Workbench

Version: 9.1
Build id: 9.1-20110701

Eclipse startup command=-os
win32
-ws
win32
-arch
x86
-showsplash
-launcher
C:\Program Files\MyEclipse\MyEclipse 9\myeclipse.exe
-name
Myeclipse
–launcher.library
C:\Program Files\MyEclipse\MyEclipse 9\../Common/plugins/org.eclipse.equinox.launcher.i18n.win32.win32.x86_3.2.0.v201103301700\eclipse_3215.dll
-startup
C:\Program Files\MyEclipse\MyEclipse 9\../Common/plugins/org.eclipse.equinox.launcher_1.1.0.v20100507.jar
-install
C:\Program Files\MyEclipse\MyEclipse 9
-configuration
C:\Program Files\MyEclipse\MyEclipse 9\configuration
-vm
C:\Program Files\MyEclipse\Common\binary\com.sun.java.jdk.win32.x86_1.6.0.013\jre\bin\client\jvm.dll

[support-joy]

tgorton,

Thank you for the installation details. I am afraid, I need to take a look at the screenshot to help me get a handle on the issue. Could you [pm] me the screenshot or alternatively, send an email to support@genuitec.com, add reference of this weblink and in the subject mention ATTN: Joy for quick tracing. Also attach your .log file located at [your workspace dir]/.metadata/.log

Sorry for the inconvenience.

[Author]

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