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Transition to next page leaves white box where keyboard was

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Viewing 15 posts - 1 through 15 (of 21 total)
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  • #344598 Reply

    mthaney4
    Participant

    Hello All,

    I am making some good progress with my app, but I have a bug. The bug does not show up in the emulator, only on the ipad itself.

    When on a screen that requires the keyboard to type in a input box, if I transition to the next page, there is a white box where the keyboard was and it throws off my layout.

    Is there a prepage transition code I can put in to retract the keyboard before going to the next screen?

    I read a post of someone who had the same problem. https://www.genuitec.com/support-genuitec/viewtopic.php?f=9&t=3570 but there was really no solution
    Any help would be greatly appreciated 🙂

    #344601

    Hi,

    Can you please share more details so we can learn more about the issue? :
    What ipad are you using? (model and iOS version)
    Can you provide a small sample project or describe the UI layout and how it transitions to a new screen when the keyboard is present?

    #344603

    mthaney4
    Participant

    Thanks so much for your reply.

    I the ipad is a new ipad 4 running ios7. I was trying to post the mobione file, but it would not really be useful in that the problem does not occur in the emulator.

    Here is the steps to the issue.

    The page has many text box fields. When the fields are filled out, the next button is pressed to go to the next screen. When the next button is pressed, it goes to the next screen, but there is a white box where the keyboard was on the previous screen. The only was to get the box off is to go back, and then hit the next button without the keyboard being up on the screen (by not selecting a text field).

    Everything else works flawlessly, even the photocapture buttons I have created, and the javascript at the last page to get values and emailto.

    I have tried to restrict the formatting, and resizing but to no avail. Any time I have a textbox selected to enter text, and press the next button…it has the white box where the keyboard was.

    Was that enough info?

    #344604

    support-michael
    Keymaster

    >Was that enough info?

    Yes, thx. Well let me confirm that you are building and testing a native ios app?
    Also we never turn down a good example project. We just recently updated our ios hardware for testing such issues.
    This sounds similar to an issue we addressed a while back.
    Glad to hear all other features of you app are coming together.

    #344607

    mthaney4
    Participant

    Yes, it is a native app. If only I could issue a keyboard retraction call duing the prepage transition, it would be fine….but I dont know how to do such things. I am semi-literate when it comes to development, but everything I have learned has been pieced together through others examples and reading forums.

    #344613

    support-michael
    Keymaster

    >If only I could issue a keyboard retraction call duing the prepage transition, it would be fine….but I dont know how to do such things

    There is no api for directly controlling the keyboard in this situation. Once Octavio or I replicate the situation we will investigate it or defer it to the dev team if we need assistance. If it goes to the dev team will try to get them to check it out tomorrow.

    #344655

    mthaney4
    Participant

    Could I not just put a page between each page with a next button that would hit automatically on load? That way even of the box was there, it would clear itself transitioning with the page separator.

    If I could also refresh the page on prepage load, it would clear the issue.

    Both of these solutions would be sloppy, but would result in a workable app.

    #344665

    support-michael
    Keymaster

    Dev team is investigating. We have seen this issue before. Let’s see what we learn.

    #344672

    support-michael
    Keymaster

    Problem replicated on our end.

    #344713

    mthaney4
    Participant

    Thanks for the response. It is good to know you are working on it. Any more suggestions?

    #344715

    support-michael
    Keymaster

    @mthaney4

    The next mobione version 2.5.1 will include a fix for this issue. The dev team checked in the fix today.

    #345315

    mthaney4
    Participant

    Still no word?? When is the update going to be issued?

    #345316

    support-michael
    Keymaster

    We scoped some additional changes at the last minute that pushed the upcoming mobione 2.6 release out to late this week.

    #347840

    jamesd
    Member

    Hi All,

    Anyone know if this is still considered an “active” bug?

    Thanks.

    [edited]
    ==========
    – MobiOne 2.6.1
    – HTC One PN072
    – Android 4.4.2

    #347856

    jamesd
    Member

    does anyone know if the keyboard can be closed (yet) PRIOR to the form being submitted?

Viewing 15 posts - 1 through 15 (of 21 total)
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