Unable to download packs in SDC after upgrade to 2017

This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of ignaciom ignaciom 2 months, 2 weeks ago.

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  • #518510 Reply
    Profile photo of Jim Neumyer
    Jim Neumyer
    Participant

    We recently upgraded SDC to 2017 sr1-preview. After updating SDC, we are no longer able to download packs via the Admin Console. We open the Admin Console, select a pack we want to install and click the install button. It says it starts to download, but always stays at 0%.

    The logs indicate there is a connection problem, but we are able to get to the site via Chrome or IE. When I download the packs via a web browser, I am able to install them. But I am not able to via the tool.

    Jun 8, 2016 9:10:26 AM com.genuitec.pulse.tools.delivery.admin.processors.LoadPackInstallersProcessor runWithErrorHandling
    INFO: Can not get list of software packs
    org.eclipse.ecf.filetransfer.IncomingFileTransferException: Could not connect to https://www.genuitec.com/sdc/packs.php?host=<our host and port>
    at com.genuitec.pulse2.common.http.ecf.PulseRetrieveFileTransfer.openStreams(Unknown Source)
    at org.eclipse.ecf.provider.filetransfer.retrieve.AbstractRetrieveFileTransfer.sendRetrieveRequest(AbstractRetrieveFileTransfer.java:879)
    at org.eclipse.ecf.provider.filetransfer.retrieve.AbstractRetrieveFileTransfer.sendRetrieveRequest(AbstractRetrieveFileTransfer.java:570)
    at com.genuitec.pulse2.common.http.CommunicationsServices$2.run(Unknown Source)
    at org.eclipse.core.internal.jobs.Worker.run(Worker.java:53)
    Caused by: org.eclipse.ecf.filetransfer.BrowseFileTransferException: Could not connect to https://www.genuitec.com/sdc/packs.php?host=<our host and port>
    … 5 more
    Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.CommunicationsServices setActiveConnectionSettings
    INFO: Active connection settings changed to ConnectionSettings NativeCommunicationsLibrary ServerURI: http://<our host and port>/ws/admin/ Proxies: [<our proxy and port>] Non Proxied Hosts: [localhost, 127.0.0.1, ::1, <our host>] using extended timeouts: true
    Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.CommunicationsServices setActiveConnectionSettings
    INFO: Active connection settings changed to ConnectionSettings NativeCommunicationsLibrary ServerURI: http://<our host and port>/ws/admin/ Proxies: [<our proxy>] Non Proxied Hosts: [localhost, 127.0.0.1, ::1, <our host>] using extended timeouts: true
    Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to https://www.genuitec.com/sdc/packs.php?host=<our host and port> (with proxy)
    Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary getJavaNetProxy
    INFO: Using proxy <our proxy>
    Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to https://www.genuitec.com/sdc/packs.php?host=<our host and port> (with proxy)
    Jun 8, 2016 9:10:26 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary getJavaNetProxy
    INFO: Using proxy <our proxy>
    Jun 8, 2016 9:10:27 AM com.genuitec.pulse2.common.http.CommunicationsServices setActiveConnectionSettings
    INFO: Active connection settings changed to ConnectionSettings NativeCommunicationsLibrary ServerURI: http://<our host and port>/ws/admin/ Proxies: [<our proxy and port>] Non Proxied Hosts: [localhost, 127.0.0.1, ::1, <our host>] using extended timeouts: true
    Jun 8, 2016 9:10:27 AM com.genuitec.pulse.installer.module.ui.progress.GenericProgressPage$GenericProgressJob run
    INFO: Finished running available processors
    Jun 8, 2016 9:10:27 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
    INFO: Module [get.packs.installers.progress] finished; proceeding to next module
    Jun 8, 2016 9:10:27 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
    INFO: Running module [get.packs] from sequence [oneinstall.admin.get.packs]
    Jun 8, 2016 9:13:35 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
    Jun 8, 2016 9:16:55 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
    Jun 8, 2016 9:20:15 AM com.genuitec.pulse.tools.delivery.admin.internal.SyncEventListener received
    INFO: Sync event received from server; 600,104ms since last sync in this VM
    Jun 8, 2016 9:20:15 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
    Jun 8, 2016 9:20:15 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to http://<our host and port>/ws/admin/metrics/system (direct)
    Jun 8, 2016 9:20:15 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to http://<our host and port>/ws/admin/metavc/sync (direct)
    Jun 8, 2016 9:20:15 AM com.genuitec.pulse.client.metavc.internal.ZipUtil unzipOnDir
    INFO: Extracting: metrics/global-metrics.xml
    Jun 8, 2016 9:20:15 AM com.genuitec.pulse.client.metavc.internal.ZipUtil unzipOnDir
    INFO: Extracting: dir.sync.meta
    Jun 8, 2016 9:23:35 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
    Jun 8, 2016 9:26:55 AM com.genuitec.pulse2.common.http.ecf.NativeCommunicationsLibrary openConnection
    INFO: Opening connection to http://<our host and port>/ws/admin/events/receive (direct)
    Jun 8, 2016 9:28:04 AM com.genuitec.pulse.installer.machine.internal.SequenceMachineImpl runSequence
    INFO: Module [admin.console.register] finished; end of sequence encountered
    Jun 8, 2016 9:28:04 AM com.genuitec.pulse.installer.dash.ui.container.base.DashContainer cleanup
    INFO: Launchpad CLEAN UP

    #518670 Reply
    Profile photo of ignaciom
    ignaciom
    Participant

    Jim,

    Thanks for the heads up, we’ve also noticed this, the install pack feature works, but the progress report is not, we are fixing this for our next 2017 SR1 release.

    Best Regards
    Ignacio
    SDC Support

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