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Unable to open my mobi file – NPE: FIXED 1.4.2

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #322780 Reply

    This message has not been recovered.

    #322782

    support-michael
    Keymaster

    This message has not been recovered.

    #323268

    Has your team given up investigating this issue?

    #323279

    support-michael
    Keymaster

    @rosswilliams7559

    I checked up on this issue. Here’s the status:

    1) the team has been trying to replicate problem. They assume it is related to copy/paste operations based on your report. They have been trying different scenarios off and on but have failed to replicate the exact issue.

    2) the NPE exception was isolated and fixed thanks to the data you provided. This fix will enable the file you provided to load in the upcoming 1.4.2 release

    #323291

    support-michael
    Keymaster

    @rosswilliams7559

    A bit more info on this issue. We were able to replicate the problem as you defined and a copy/paste fix has been released into code stream for the 1.4.2 release this coming friday. Thanks for your assistance.

    #323295

    that’s great news – I look forward to the new release on Friday.

    Will my file continue to be corrupted?

    #323296

    support-michael
    Keymaster

    >Will my file continue to be corrupted?

    Your file should open in 1.4.2. But it might need some tweaking. I have not looked at it yet to understand the full outcome.

    #323391

    support-michael
    Keymaster

    This problem should be fixed in 1.4.2 that was just released.

Viewing 8 posts - 1 through 8 (of 8 total)
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