[psalazar]

I’ve downloaded the 900 meg installer for 10.7.1, then when I run it, it says I have another installation on my system, which I have 10.0, so I choose “Upgrade to 10.7.1”, hit next, then it says:

“MyEclipse is Running”

and gives me two choices, “Retry” or “Quit”.

I’ve tried “Retry” over and over with no luck. I’ve also tried starting MyEclipse and exiting and making sure there are no errors. It starts and stops with no errors. But no matter what I’ve tried, I am unable to upgrade because it keeps telling me MyEclipse is running when it isn’t.

please advise?

[support-pradeep]

psalazar,

Sorry that you are seeing this issue.

The latest release of MyEclipse, MyEclipse 2013 (formerly known as MyEclipse 11) is now available. I suggest you download and install MyEclipse 2013. If you are having a license for MyEclipse 10, then the same license can be used for MyEclipse 2013, as our licenses are time based, not version based. For more information on MyEclipse 2013 please take a look at this thread – https://www.genuitec.com/forums/topic/myeclipse-2013-is-now-available/

If you still want to use MyEclipse 10, then can you please restart your machine and then try installing MyEclipse 10.7.1, as there might be a myeclipse process (myeclipse.exe process in task manager) which is still running.

Alternatively, you can update to MyEclipse 10.7.1 using your existing MyEclipse 10.0 configuration center. Open MyEclipse 10.0, go to MyEclispe configuration center > Software tab > Select MyEclipse enterprise edition 10.7.1 in the software updates available section and click on Apply changes and follow the wizard.

If you are still facing issues, can you please answer some questions to help us investigate further :
1) Can you please share your OS version and details ?
2) Can you please attach the screenshot of the error that you are seeing when trying to install MyEclipse 10.7.1 ?

Let us know how it works for you.

[Author]

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