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- This topic has 7 replies, 6 voices, and was last updated 17 years, 5 months ago by
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There are MANY people that cannot get 7.1 to install. Has this become an urgent issue yet? The responses seem slow and useless.
I think its time to modify the install!!
I think for starters we all need our subscriptions extended since we can’t use what we paid for!!!!!!
mangelo123,
I understand your frustration. We are working round the clock to iron out the creases. Please keep a lookout for an update. As for extension of subscriptions, i will have to consult with someone higher-up. Thank you for your patience.
We are QA’ing revised installers right now that use an updated version of the installation software to avoid you’ll going online. They should be out this week. The management has prioritized the new installers above other work to get those out there for the folks in network environments that are effected by the issue.
Sorry for the inconvenience.
Same here .. at work, I’m behind a firewall/proxy at work .. but at home, just a plain router behind cable modem.
“iron out the creases” 🙂
This isn’t just a few creases in an otherwise working system. It doesn’t work. Make it work. And can I have some money back from my license fee please ?
Chris
@support-joy wrote:
mangelo123,
I understand your frustration. We are working round the clock to iron out the creases. Please keep a lookout for an update. As for extension of subscriptions, i will have to consult with someone higher-up. Thank you for your patience.
This isn’t just a few creases in an otherwise working system. It doesn’t work. Make it work. And can I have some money back from my license fee please ?
Chris we have a 100% money back policy, please email subscriptions@genuitec.com — they’ll refund your subscription fee.
As for the updated installers that include both MyEclipse 7.1.1 and Pulse 2.4.1 — they are QA’ed and sitting on the servers ready to go live. Just waiting for final sign off by the management team and we’ll publish those for you — sorry for the wait, any installers that go out effect 100s of thousands of people, so management doesn’t take updates/changes to those lightly.
