[Paradidle]

Hi!

I recently bought Mobione, and i can see that the payment is done from my VISA-account. But i have not received any activationcode, serialnumber or in any other way the information i need to activate the software.

I have left you guys 3 messages by phone, and sent you 2 e-mails – but i have not heard anything.
I am launching a prebuilt application for a Norwegian band – that should have been done for two days, but i am not able to launch without activating the software…

Please help…

Best regards

Paul Gilberg, Norway.

[SonamGyato]

did you check your email account – the one you used
for purchase.

if you don’t see in the INBOX – check the SPAM folder.

[Paradidle]

@everest wrote:

did you check your email account – the one you used
for purchase.

if you don’t see in the INBOX – check the SPAM folder.

I’ve tried that… The e-mail has not arrived, but i get other e-mails. I also tried the “lost serialnumber” function, to get the e-mail. Didn’t work either. Spamfolder is empty…

:/

[support-michael]

@Paradidle

I’m sorry you are experiencing a problem with the purchase process. I am working with sales team to resolve this now.

[support-michael]

@Paradidle

Our sales team researched your purchase issue and confirmed that your license details was sent when you made the original purchase. They also received your complaint yesterday morning and resent the license details to the email address you contacted us by. They are resending that info again to you now on your funkytown.no email address. If you do not receive it in next 5 mins please contact the sales team by email and provide them with an alternative email address that they may try as there is some issue on your end with receiving email from either the genuitec.com or the myeclipseide.com domains. For the quickest service please use the
sales at genuitec email address

[Paradidle]

@support-wayne wrote:

@Paradidle

Our sales team researched your purchase issue and confirmed that your license details was sent when you made the original purchase. They also received your complaint yesterday morning and resent the license details to the email address you contacted us by. They are resending that info again to you now on your funkytown.no email address. If you do not receive it in next 5 mins please contact the sales team by email and provide them with an alternative email address that they may try as there is some issue on your end with receiving email from either the genuitec.com or the myeclipseide.com domains. For the quickest service please use the
sales at genuitec email address

Hi,

Still have not received anything. I am sending in the alternative e-mail adress now.

Thank you for your help, hope we can solve this quickly.

Paul.

[Paradidle]

@Paradidle wrote:

@support-wayne wrote:

@Paradidle

Still have not received anything. I am sending in the alternative e-mail adress now.

Thank you for your help, hope we can solve this quickly.

Paul.

Still waiting…

[support-michael]

@Paradidle

I dug in a deeper to see what might be the issue. I believe the original email you provided was input incorrectly. Check your inbox(es) for the main and alt email address you provided for license key info. Let me know if you have not received correspondence from us.

[Author]

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