[geogap]

Hi I’m trying to install the GapDebug on a Win8 machine:

GapDebug-2015-update-2.0-offline-installer-windows.exe

And got the following error:

SEVERE: A fatal error was reported from
com.genuitec.pulse.installer.processor.offline.delivery.DeliveryInstallPackageProcessor@5b6eae6
java.io.FileNotFoundException: C:\Users\John\.deliverycenter.installs (Access is denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:221)
at java.io.FileOutputStream.<init>(FileOutputStream.java:171)

I was logged in as John and verified that I am able to create file in \User\John, I also tried to do a cmd line install as admin, but got the same message. I finally tried to install while logged in as admin, that that was successful….but I prefer not to use the PC as admin all the time.

Any help is greatly appreciated!

• This topic was modified 8 years, 8 months ago by wayne. Reason: fixed

[wayne]

Thx for sharing this info. I have asked our installer team to review. I’ll follow up as soon as I know more.

[geogap]

Here is the log zip….if it helps.

Attachments:

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[ignaciom]

John,

With the stack trace you provided, it looks like the file it self could not have the right permissions. Could you check that the file “C:\Users\John\.deliverycenter.installs”:

1. Exist on your system?
2. If the file exist could you check the permissions of that file?. Right click on the file and Properties > Security, does your user has permissions to read/write on that file?

Hopefully that will help us to get to the bottom of the issue, let us know your findings

Cheers
Ignacio

[geogap]

FIXED!

There was a file in that name and the permission was “user writable”. On a hunch I deleted C:\Users\John\.deliverycenter.installs and ran install again, and the installed completed (a new one was created).

Thanks! You guys are great.

[support-michael]

@geogap
Glad it working for you. Thx for the update.

[Author]

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