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[Workaround] Subscription information lost

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #234826 Reply

    Hello,
    i experience the problem that my subscription code for Myeclipse is not permanent.
    I am able to enter the code in the appropriate dialog. And i get the feedback when my subscripption will expire. Myeclipse is happy with the code.
    But when i close eclipse the subscription is lost, so i must reenter the code after every start of eclipse.

    Eclipse, Myeclipse and the corresponding workspace are in my homedirectory. So i could discard problems with accessrights.
    Myeclipse M402 was installed with the installer and today updated to M403
    There is nothing in the logfile located at: workspace/.metadata
    And i am using SuSE9.3

    Ciao,
    Carsten

    #234840

    Lars_G
    Member

    I present the same problems, and installed M03 in the same manner (Update over M02 via the Eclipse Update manager.), I do need to enter the license code again after each Eclipse load as well, only difference on my case with fiffi is that my workspace is in my home dir under my permissions, but MyEclipse is installed by root on /usr/lib under root permission, such as Eclipse is in /usr/lib under root permissions (different dir. This is Gentoo and I use portage to install Eclipse. I installed MyEclipse alongside Eclipse to keep structural coherence on my system.)

    #234850

    Scott Anderson
    Participant

    Guys, are there any entries in the log file that look suspicious (<workspace>/.metadata/.log)? Are you exiting the workbench normally? We’ll check on an internal install and see what’s up as well.

    #234896

    Albert Fang
    Member

    I have the same problem. I am using Fedora Core 4.

    #234904

    feenixx
    Member

    Confirmed with fedora core 4 and MyEclipse 4.0 M3 (manual install method). I was using myeclipse 4.0 M2 before.
    My corporation is subscribed for two valid keys tho.

    log shows this

    
    !SESSION 2005-08-15 14:49:28.466 -----------------------------------------------
    eclipse.buildId=I20050627-1435
    java.version=1.5.0_04
    java.vendor=Sun Microsystems Inc.
    BootLoader constants: OS=linux, ARCH=x86, WS=gtk, NL=en_US
    Command-line arguments:  -os linux -ws gtk -arch x86
    
    !ENTRY com.genuitec.eclipse.core 1 0 2005-08-15 14:50:27.727
    !MESSAGE
    Your trial period has expired.
    Please select either the 'Purchase' button to buy or renew
    your subscription code, or the 'Enter' button if you've
    received a new code and need to input it.
    
    INVALID USER SUBSCRIPTION: Please check Window->Preferences->MyEclipse->Subscription to ensure that your subscription data is entered correctly and has not expired.
    
    !ENTRY com.genuitec.eclipse.core 1 0 2005-08-15 14:51:00.349
    !MESSAGE Subscription key decode failed.  Hash code was not correct so key is being ignored.
    
    !ENTRY com.genuitec.eclipse.core 1 0 2005-08-15 14:51:00.476
    !MESSAGE Subscription key decode failed.  Hash code was not correct so key is being ignored.
    
    !ENTRY com.genuitec.eclipse.core 1 0 2005-08-15 14:51:00.568
    !MESSAGE Subscription key decode failed.  Hash code was not correct so key is being ignored.
    
    !ENTRY com.genuitec.eclipse.core 1 0 2005-08-15 14:51:00.628
    !MESSAGE Subscription key decode failed.  Hash code was not correct so key is being ignored.
    
    !ENTRY com.genuitec.eclipse.core 1 0 2005-08-15 14:51:00.979
    !MESSAGE Subscription key decode failed.  Hash code was not correct so key is being ignored.
    
    !ENTRY com.genuitec.eclipse.core 1 0 2005-08-15 14:51:01.15
    !MESSAGE Subscription key decode failed.  Hash code was not correct so key is being ignored.
    

    /edit

    after while playing witch eclipse, log got hit by entry:

    
    !MESSAGE Exception thrown during subscription key decode.  Message: 'For input string: "xx/xxxxxxxxxxx
    

    I’ll leave correct input string out, but it wasn’t anything meaningfull anyways.

    /edit
    typo

    #234946

    sychiu
    Member

    I have the same problem. (Test the key in windows and it works) I am using Debian 3.1 and use 4.0 M2 before update to M3.

    #234954

    Scott Anderson
    Participant

    We’ve opened a PR and kicked this to development for immediate investigation. Sorry for the inconvenience this is causing, but we hope to have a workaround / remedy shortly.

    #234996

    Greg
    Member

    We have found the cause of the license persistence problem and it will be addressed in the upcoming MyEclipse 4.0GA release. For M3 Linux and Mac users please use the following workaround procedure until that time.

    1. Shutdown MyEclipse
    2. Change to the directory (cd) referenced by the Java system property “user.home”. By default, this is your /home/<username> directory.
    3. Create a sub-directory called user so the new dir path is /home/<username>/user
    4. Restart MyEclipse and enter in your subscription information.

    Your subscription details will be stored in this new /home/<username>/user directory. Please be aware that this workaround is M3 specific. Upon the MyEclipse 4.0GA release, you will be required to re-enter your subscription details on the 1st startup. We apologize for this inconvenience.

    #239109

    milkygto
    Member

    For windows users,

    In C:\eclipse\eclipse.ini, add a line -Duser.home=C:/home/user_name

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