[maaron]

despite purchasing activation/subsciption code ,
i was not able to activate a product,
seem it hangs

current situation:
– when window “MyEclipse Mandatory Activation Required” is shown, i click “Activate”, windows disappears, but no activation was done
– when window “MyEclipse Mandatory Activation Required” is shown, i click “Update License”, there is error message ” Error — The MyEclipse activation grace period has expired.”, i click “Activate Now”, both buttons (Finish, Cancel) are disabled.

here is error from log:

!ENTRY org.eclipse.ui 4 0 2012-01-02 16:56:57.734
!MESSAGE Unhandled event loop exception
!STACK 0
java.lang.NoClassDefFoundError: Could not initialize class com.jniwrapper.win32.io.FileSystem
at com.genuitec.eclipse.core.activation.SystemIdFactory.Ä,(Unknown Source)
at com.genuitec.eclipse.core.activation.SystemIdFactory.create(Unknown Source)
at com.genuitec.eclipse.core.LicenseUtil.getSystemId(Unknown Source)
at com.genuitec.eclipse.core.ui.wizard.ManualActivationWizardPage.createControl(Unknown Source)
at org.eclipse.jface.wizard.Wizard.createPageControls(Wizard.java:174)
at org.eclipse.jface.wizard.WizardDialog.createPageControls(WizardDialog.java:736)
at org.eclipse.jface.wizard.WizardDialog.createContents(WizardDialog.java:608)
at org.eclipse.jface.window.Window.create(Window.java:431)
at org.eclipse.jface.dialogs.Dialog.create(Dialog.java:1089)
at org.eclipse.jface.window.Window.open(Window.java:790)
at com.genuitec.eclipse.core.ui.wizard.UpdateLicenseWizardPage.doActivation(Unknown Source)
at com.genuitec.eclipse.core.ui.wizard.UpdateLicenseWizardPage$2$1.run(Unknown Source)
at org.eclipse.swt.widgets.Synchronizer.syncExec(Synchronizer.java:180)
at org.eclipse.ui.internal.UISynchronizer.syncExec(UISynchronizer.java:150)
at org.eclipse.swt.widgets.Display.syncExec(Display.java:4683)
at com.genuitec.eclipse.core.ui.util.PlatformSWTUtil.invokeOnDisplayThread(PlatformSWTUtil.java:165)
at com.genuitec.eclipse.core.ui.wizard.UpdateLicenseWizardPage$2.widgetSelected(Unknown Source)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:240)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4165)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3754)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:825)
at org.eclipse.jface.window.Window.open(Window.java:801)
at com.genuitec.eclipse.core.GenuitecProductExpirationDialog$1.run(Unknown Source)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4140)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3757)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2696)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2660)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2494)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:674)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:667)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:123)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)
at org.eclipse.equinox.launcher.Main.main(Main.java:1386)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.genuitec.pulse.eclipse.launcher.Main.main(Main.java:110)

[support-joy]

maaron,

Sorry to hear you are running into this issue. Please provide me below details to help me investigate further –
1. Open MyEclipse IDE, from menu options click on MyEclipse > Installation Summary > Installation Details and copy and paste the same here
2. Do you have multiple versions of MyEclipse?
3. Are you behind firewall / proxy?
4. Could you check .myeclipse.properties in your [USER-HOME] directory, if the subscription id, code and activation code are persisting?

I would recommend you repair your MyEclipse profile. Double click MyEclipse installer file, it will list you 4 options. You could choose to repair your profile or install a new MyEclipse profile. Next activate.

[Author]

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