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can’t enter purchased license

  1. CodeMix & Angular IDE > Getting Help

This topic contains 2 replies, has 2 voices, and was last updated by  support-swapna 4 months, 2 weeks ago.

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  • #672067 Reply

    Dhiraj
    Participant

    Hi,

    My license key expired so I purchased new license. From Eclipse Help -> Code Mix -> Update License I chose the “Enter Key” option. But it is not letting me type or paste the new key.

    #672071 Reply

    support-swapna
    Moderator

    Dhiraj,

    Sorry that you are seeing this issue.
    Can you please share a screenshot of the Update License dialog? Please also share the Eclipse version details from Help > About Eclipse dialog.

    –Swapna
    Genuitec Support

    #672072 Reply

    support-swapna
    Moderator

    Dhiraj,

    If you are working with Eclipse 2020-09 and newer versions, then we have a known compatibility issue where the license dialog is blank after clicking on the option to enter the license details.
    In case you are seeing the same behavior, then please apply the patch as suggested in this FAQ : https://www.genuitec.com/forums/topic/codemix-and-angular-ide-compatibility-issues-in-eclipse-2020-09/

    Apologies for inconvenience caused.

    –Swapna
    Genuitec Support

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