[LenUlr86]

Hi,

im not able to install MyEclipse on my Surface Book 3.
An error occured while running the installer.

How can I solve this problem?

Best regards

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[support-swapna]

Hi,

Sorry that you are seeing this issue.

1. Did you try running the installer as administrator? Right click on the executable and select ‘Run as administrator’.
2. If the installation fails even as admin, then can you please click on ‘Show’ button and share the file or its contents for us to see what errors are logged?

–Swapna
Genuitec Support

[LenUlr86]

Tried to run as administrator and got the same error, unfortunately.

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[support-swapna]

Hi,

Thank you for sharing the logs.
We have a known problem with the installer failing on some machines when Java 14 installed at system level. For some reason, the installer is falling back on the system installation of JDK 14 and failing due to some deprecated packages. We will be fixing this issue for the next release.

Can you please downgrade the system installation to JDK 13 and check if the installer works fine? Before running the installer again, please ensure the downgraded version i.e JDK 13 is being picked up by running this command in the command prompt : java -version

Apologies for inconvenience caused. Please let us know how it works for you.

–Swapna
Genuitec Support

[LenUlr86]

I dont want to downgrade my Java version.
Have to wait until next release then.

[LenUlr86]

Will I get some refunds?

[support-swapna]

Hi,

You can install MyEclipse 2019.12.5 to workaround this problem.
In the MyEclipse Downloads page, scroll down to find Archived Downloads section.
Click on View Older Downloads and select MyEclipse 2019.12.5. Choose the installer for your OS and download it.

Hope this helps. Please let us know if you see any issues with it.

–Swapna
Genuitec Support

[LenUlr86]

Well, I’m afraid, but the download speed is unreasonable.
Do you have a time window, when the fix will be released?

[LenUlr86]

I tried to install your mentioned version.
Did not work either.

[Brian Fernandes]

Len,

Sorry that option did not work either – was the error with the installer exactly the same?

Can you try running either installer with a -nojre flag? This is a flag that should disable the system JRE detection and force the inbuilt JRE to be used. To use this, open a command prompt, go to the folder containing the installer (try the 2020.5.18b installer first) and run <installer name> -nojre. Please let us know if this fixes the installation problem for you.

[LenUlr86]

That works fine for me.
Thanks for your support and patience.

Best regards.

[Author]

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