Genuitec :: Driving Development for Leading Organizations › Support Forums › CodeMix & Angular IDE › Getting Help › License update issue
February 5, 2019 at 7:00 am #608104
I recently purchased a 1 year extension to my license for CodeMix. I have entered and activated the key. If I go to Help -> CodeMix -> Update license it shows my new subscriber ID, and says “Webclipse expiring 30-Jan-2020”, and “Product activated” which is all great.
However, in the bottom left of Eclipse I get a red exclamation mark next to “CodeMix” and clicking on it I get: “Access expiring soon – Your CodeMix access will expire in -6 days” – yes, that’s minus six days – the date my old license expired. Everything is currently working correctly, but I am concerned one day I will fire up Eclipse and find CodeMix has stopped working!
February 5, 2019 at 7:40 am #608107
- This topic was modified 2 years, 2 months ago by james3.
Thank you for contacting us – you can safely ignore the access expiration warning, your access will be based on the date you see in the license dialog (expiring Jan 30, 2020).
For some background, there’s a bug in the code that’s displaying that warning, and thanks to your timely report, we’re going to fix it in our upcoming release.February 15, 2019 at 6:24 am #608992
Our latest release, CodeMix 3.0 is out with the fix for the expiration warning message problem.
Please update and let us know if you are still seeing the problem.
Genuitec SupportMarch 1, 2021 at 6:04 pm #671908
I have reinstalled my pc and since, CodeMix is showing my licence had expired, but it’s not… I also get the “No Licence Available” warning and codeMix is not working anymore, it says “Preparing” forever when i try to load a php file.
What can I do?March 1, 2021 at 11:48 pm #671913
You will have to apply the license again as the reinstall of pc might have deleted the stored license details.
Please go to Help > CodeMix > Update License dialog and login using the credentials. Once logged in, if it is still picking up the old license details, then click on ‘Check Access’ to apply the recent license.
If you are still seeing issues, then please share the Update License dialog screenshot, along with your OS and version details and the .log file located at workspace dir/.metadata/.log (rename the extension to .txt and attach it here) for further investigation.
Apologies for inconvenience caused.