License update issue

This topic contains 4 replies, has 4 voices, and was last updated by  support-swapna 1 month, 1 week ago.

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  • #608104 Reply

    james3
    Participant

    Hi

    I recently purchased a 1 year extension to my license for CodeMix. I have entered and activated the key. If I go to Help -> CodeMix -> Update license it shows my new subscriber ID, and says “Webclipse expiring 30-Jan-2020”, and “Product activated” which is all great.

    However, in the bottom left of Eclipse I get a red exclamation mark next to “CodeMix” and clicking on it I get: “Access expiring soon – Your CodeMix access will expire in -6 days” – yes, that’s minus six days – the date my old license expired. Everything is currently working correctly, but I am concerned one day I will fire up Eclipse and find CodeMix has stopped working!

    Thanks,
    James.

    • This topic was modified 2 years, 2 months ago by  james3.
    #608107 Reply

    Brian Fernandes
    Moderator

    James,

    Thank you for contacting us – you can safely ignore the access expiration warning, your access will be based on the date you see in the license dialog (expiring Jan 30, 2020).

    For some background, there’s a bug in the code that’s displaying that warning, and thanks to your timely report, we’re going to fix it in our upcoming release.

    #608992 Reply

    support-swapna
    Moderator

    James,

    Our latest release, CodeMix 3.0 is out with the fix for the expiration warning message problem.
    Please update and let us know if you are still seeing the problem.

    –Swapna
    Genuitec Support

    #671908 Reply

    rogez
    Participant

    I have reinstalled my pc and since, CodeMix is showing my licence had expired, but it’s not… I also get the “No Licence Available” warning and codeMix is not working anymore, it says “Preparing” forever when i try to load a php file.

    What can I do?

    #671913 Reply

    support-swapna
    Moderator

    Rogez,

    You will have to apply the license again as the reinstall of pc might have deleted the stored license details.
    Please go to Help > CodeMix > Update License dialog and login using the credentials. Once logged in, if it is still picking up the old license details, then click on ‘Check Access’ to apply the recent license.

    If you are still seeing issues, then please share the Update License dialog screenshot, along with your OS and version details and the .log file located at workspace dir/.metadata/.log (rename the extension to .txt and attach it here) for further investigation.

    Apologies for inconvenience caused.

    –Swapna
    Genuitec Support

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