[Fernimal]

Hi,
I’m trying to update my MyEclipse 2017 CI 1 to CI 3. Click on “Help” -> “Check for updates” show the following error: “The updates server could not be contacted at this time to check for a new version of this software…”

MyEclipse Dashboard shows web content.
Install “Avaliable Software” works fine, downloading info from available software sites.
Install from catalog works fine searching in “Eclipse Marketlace” repositories.

In “Network connections”, i have tried “Manual” and “Native” providers, clearing “SOCKS” host and port preference, but no success.
The content of file “org.eclipse.core.net.prefs” is:

org.eclipse.core.net.hasMigrated=true
proxiesEnabled=true
proxyData/HTTP/hasAuth=false
proxyData/HTTP/host=172.30.16.140
proxyData/HTTP/port=3128
proxyData/HTTPS/hasAuth=false
proxyData/HTTPS/host=172.30.16.140
proxyData/HTTPS/port=3128
systemProxiesEnabled=yes

The .log” file containts:

!ENTRY org.eclipse.core.net 1 0 2017-03-22 11:40:37.151
!MESSAGE System property http.proxyHost is not set but should be 172.30.16.140.

!ENTRY org.eclipse.core.net 1 0 2017-03-22 11:40:37.166
!MESSAGE System property http.proxyPort is not set but should be 3128.

!SUBENTRY 1 org.eclipse.epp.mpc.core 4 0 2017-03-22 11:48:38.273
!MESSAGE Service Unavailable
!STACK 0
org.apache.http.client.HttpResponseException: Service Unavailable
….

!ENTRY org.eclipse.epp.mpc.core 4 0 2017-03-22 11:48:38.273
!MESSAGE Failed to stream using org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport@4262b – falling back to org.eclipse.epp.internal.mpc.core.util.TransportFactory$1@28bd45: Service Unavailable
!STACK 1
org.eclipse.epp.mpc.core.service.ServiceUnavailableException: Service Unavailable
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport.stream(HttpClientTransport.java:222)
at org.eclipse.epp.internal.mpc.core.util.FallbackTransportFactory$FallbackTransport.stream(FallbackTransportFactory.java:68)
at org.eclipse.epp.internal.mpc.ui.catalog.ResourceProvider$1.run(ResourceProvider.java:306)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: org.apache.http.client.HttpResponseException: Service Unavailable

!STACK 0
org.apache.http.client.HttpResponseException: Service Unavailable
at org.eclipse.epp.internal.mpc.core.transport.httpclient.RequestTemplate.handleResponseStatus(RequestTemplate.java:133)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport$1.handleResponse(HttpClientTransport.java:245)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport$1.handleResponse(HttpClientTransport.java:1)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.RequestTemplate.executeImpl(RequestTemplate.java:92)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.RequestTemplate.execute(RequestTemplate.java:50)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport.stream(HttpClientTransport.java:213)
at org.eclipse.epp.internal.mpc.core.util.FallbackTransportFactory$FallbackTransport.stream(FallbackTransportFactory.java:68)
at org.eclipse.epp.internal.mpc.ui.catalog.ResourceProvider$1.run(ResourceProvider.java:306)

!ENTRY org.eclipse.epp.mpc.core 4 0 2017-03-22 11:48:21.274
!MESSAGE Failed to stream using org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport@4262b – falling back to org.eclipse.epp.internal.mpc.core.util.TransportFactory$1@62b917: Service Unavailable
!STACK 1
org.eclipse.epp.mpc.core.service.ServiceUnavailableException: Service Unavailable
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport.stream(HttpClientTransport.java:222)
at org.eclipse.epp.internal.mpc.core.util.FallbackTransportFactory$FallbackTransport.stream(FallbackTransportFactory.java:68)
at org.eclipse.epp.internal.mpc.ui.catalog.ResourceProvider$1.run(ResourceProvider.java:306)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

!ENTRY com.genuitec.pulse.client.delivery.package.runtime.ui 2 0 2017-03-22 11:47:31.321
!MESSAGE Could not register https://gosecure.cloud.genuitec.com/marketplace/8219-Cse-3417_2202-Brc-8144/4.0.0
!STACK 0
java.net.UnknownHostException: gosecure.cloud.genuitec.com
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

Plase, can you help me?
Thanks!

[Fernimal]

Hi,
I’m trying to update my MyEclipse 2017 CI 1 to CI 3. Click on “Help” -> “Check for updates” show the following error: “The updates server could not be contacted at this time to check for a new version of this software…”

MyEclipse Dashboard shows web content.
Install “Avaliable Software” works fine, downloading info from available software sites.
Install from catalog works fine searching in “Eclipse Marketlace” repositories.

In “Network connectios”, i have tried “Manual” and “Native” providers, clearing “SOCKS” host and port preference, but no success.
The content of file “org.eclipse.core.net.prefs” is:

org.eclipse.core.net.hasMigrated=true
proxiesEnabled=true
proxyData/HTTP/hasAuth=false
proxyData/HTTP/host=172.30.16.140
proxyData/HTTP/port=3128
proxyData/HTTPS/hasAuth=false
proxyData/HTTPS/host=172.30.16.140
proxyData/HTTPS/port=3128
systemProxiesEnabled=yes

The .log” file containts:

!ENTRY org.eclipse.core.net 1 0 2017-03-22 11:40:37.151
!MESSAGE System property http.proxyHost is not set but should be 172.30.16.140.

!ENTRY org.eclipse.core.net 1 0 2017-03-22 11:40:37.166
!MESSAGE System property http.proxyPort is not set but should be 3128.

!SUBENTRY 1 org.eclipse.epp.mpc.core 4 0 2017-03-22 11:48:38.273
!MESSAGE Service Unavailable
!STACK 0
org.apache.http.client.HttpResponseException: Service Unavailable
….

!ENTRY org.eclipse.epp.mpc.core 4 0 2017-03-22 11:48:38.273
!MESSAGE Failed to stream using org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport@4262b – falling back to org.eclipse.epp.internal.mpc.core.util.TransportFactory$1@28bd45: Service Unavailable
!STACK 1
org.eclipse.epp.mpc.core.service.ServiceUnavailableException: Service Unavailable
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport.stream(HttpClientTransport.java:222)
at org.eclipse.epp.internal.mpc.core.util.FallbackTransportFactory$FallbackTransport.stream(FallbackTransportFactory.java:68)
at org.eclipse.epp.internal.mpc.ui.catalog.ResourceProvider$1.run(ResourceProvider.java:306)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: org.apache.http.client.HttpResponseException: Service Unavailable

!STACK 0
org.apache.http.client.HttpResponseException: Service Unavailable
at org.eclipse.epp.internal.mpc.core.transport.httpclient.RequestTemplate.handleResponseStatus(RequestTemplate.java:133)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport$1.handleResponse(HttpClientTransport.java:245)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport$1.handleResponse(HttpClientTransport.java:1)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.RequestTemplate.executeImpl(RequestTemplate.java:92)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.RequestTemplate.execute(RequestTemplate.java:50)
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport.stream(HttpClientTransport.java:213)
at org.eclipse.epp.internal.mpc.core.util.FallbackTransportFactory$FallbackTransport.stream(FallbackTransportFactory.java:68)
at org.eclipse.epp.internal.mpc.ui.catalog.ResourceProvider$1.run(ResourceProvider.java:306)

!ENTRY org.eclipse.epp.mpc.core 4 0 2017-03-22 11:48:21.274
!MESSAGE Failed to stream using org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport@4262b – falling back to org.eclipse.epp.internal.mpc.core.util.TransportFactory$1@62b917: Service Unavailable
!STACK 1
org.eclipse.epp.mpc.core.service.ServiceUnavailableException: Service Unavailable
at org.eclipse.epp.internal.mpc.core.transport.httpclient.HttpClientTransport.stream(HttpClientTransport.java:222)
at org.eclipse.epp.internal.mpc.core.util.FallbackTransportFactory$FallbackTransport.stream(FallbackTransportFactory.java:68)
at org.eclipse.epp.internal.mpc.ui.catalog.ResourceProvider$1.run(ResourceProvider.java:306)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

!ENTRY com.genuitec.pulse.client.delivery.package.runtime.ui 2 0 2017-03-22 11:47:31.321
!MESSAGE Could not register https://gosecure.cloud.genuitec.com/marketplace/8219-Cse-3417_2202-Brc-8144/4.0.0
!STACK 0
java.net.UnknownHostException: gosecure.cloud.genuitec.com
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

Plase, can you help me?
Thanks!

[support-swapna]

Fernimal,

Sorry that you are seeing problems with the update to CI 3.
If you can access internet from within MyEclipse IDE, then please retry the update to rule out temporary network glitch.

Here is some help for configuring proxy settings in MyEclipse/Eclipse : http://www.mkyong.com/web-development/how-to-configure-proxy-settings-in-eclipse/

Alternatively, you can also download the MyEclipse 2017 CI 3 installer from the MyEclipse Downloads page, run it and update your current MyEclipse 2017 CI 1 installation.

Apologies for inconvenience caused. Please let us know how it works for you.

–Swapna
MyEclipse Support

[Fernimal]

Hi,
I have retry the update to CI3, and the process fail again. I tried it one week ago..
It seems to be something against proxy. The log says: “Service Unavailable..”.

I think proxy is well configured, because MyEclipse can access to Internet.

– What’s the meaning of “System property http.proxyHost is not set but should be 172.30.16.140”?.
– May be the Update process is not accesing through proxy?? How can i configure it?

Thanks!

[support-swapna]

Fernimal,

Sorry that the issue persists.

Did you restart MyEclipse after setting the proxy settings? Configure just HTTP and HTTPS and clear SOCKS if the proxy actually doesn’t support it.

Can you please clarify if you have set the correct IP for HTTP and HTTPS in the Window > Preferences > General > Network Connection?

Can you please check if you can install any plugin from the Marketplace? If everything works except the update to MyEclipse 2017 CI 3, then please send us the full .log file located at workspace dir/.metadata/.log for further investigation.

Apologies for inconvenience caused.

–Swapna
MyEclipse Support

[Fernimal]

Hi,
I have verify network setting several times, and clear “SOCKS” properties.

Also, i have try to add the following settings in “myeclipse.ini”:

-Dhttp.proxyHost=172.30.16.140
-Dhttp.proxyPort=3128
-Dhttps.proxyHost=172.30.16.140
-Dhttps.proxyPort=3128
-Dhttp.nonProxyHosts=localhost|127.0.0.1|192.168.*
-Djava.net.useSystemProxies=true
-Djava.net.preferIPv4Stack=true
-Dorg.eclipse.ecf.provider.filetransfer.excludeContributors=org.eclipse.ecf.provider.filetransfer.httpclient

In the “Available Updates” window, myeclipse updates show a yellow warning flag with the text ” “The updates server could not be contacted at this time…”.
Nevertheless, the local software updates are shown. Please, see the attach file “Available_updates.jpg“.

I have attached four files:
– Available_updates.jpg
– Network_connections.jpg
– log.log
– Available_software_sites.jpg

Thanks!

Attachments:

You must be logged in to view attached files.

[Brian Fernandes]

Fernimal,

While we would like to figure out what’s going on here, I’d like to present an possible workaround you can use. You could download the offline installer for CI 3 and run that locally, it will upgrade your existing install to 2017 CI 3.

Getting back to the connectivity issue, your log file returns an unknown host exception for the domain of the server we’re serving updates from – but since you say other sites are working fine, is it possible that your proxy is blocking access to our domain? Unlikely, but I just wanted to put this out there as a possibility – could you check?

As far as what to do next, I would suggest we start over – remove all the settings in the myeclipse.ini file, in my experience, they aren’t required and Eclipse would use the settings on the preference page anyway. On the preference page, choose “manual” and enter your proxy settings. If this fails, send us the log file from this failure.

[Fernimal]

Hi,
I have removed properties from ”myeclipse.ini” and started MyEclipse in a clean workspace.
I check that proxy settings are ok.
”MyEclipse DashBoard” display info properly.
”Check for updates” doesn’t work..
”Eclipse Merketplace” retrieve info from internet.

In ”Web browser”:
– ”https://gosecure.cloud.genuitec.com” works fine..
– ”https://gosecure.cloud.genuitec.com/site/runtime” gives http 404 error ”Resource null not available.” !

Outside myeclipse, in Chrome, the same 404 error.

Browsing to ”http://downloads.genuitec.com/downloads/packs/myeclipse-15/v15.0.0.CI-001/updatesite” gives the following error:
”Forbidden You don’t have permission to access /downloads/packs/myeclipse-15/v15.0.0.CI-001/updatesite/ on this server.
Apache/2.2.15 (CentOS) Server at downloads.genuitec.com Port 80”

May be the URLs of available software sites are not properly configured?
I have attach a .rar file with screen captures.

Then, i have update to CI 3 with the online installer with success.
Also i can’t search for updates..

Thank for your help!

[Fernimal]

i have attached the screen captures..

Attachments:

You must be logged in to view attached files.

[support-tony]

Fernimal,

Thank you for the additional information. The browser errors are due to the fact that, by default, eclipse update sites can’t be accessed outside of eclipse (or MyEclipse). You can try selecting those sites in the dialog shown after selecting the “Help->Install from Site …” menu item. You should then be able to see the available plug-ins from those sites, which would be a good indication that your proxy settings are correct.

You mentioned that you can’t “search for updates”. What error are you seeing when you try to search for updates? The workspace error log would also help with investigating those problems.

Lastly, you mention that you successfully updated to CI 3 using the “online installer”. I’m not sure if you meant “offline installer” but, if you did use the online installer, that would be equivalent to using the update mechanism, though from outside of MyEclipse. If you are still having problems with updating within MyEclipse, then using the online (or offline) installer will still provide the update, if we can’t figure out the cause of any in-product failure.

[Fernimal]

Hi,
In “Install from Site”, i can see the available software from these sites..

When try “Check for updates”, it shows the following error: “The updates server could not be contacted at this time to check for a new version of this software…”..
See the screen capture atachment in this post.

Also i have attach the log file. The error is:

!ENTRY com.genuitec.pulse.client.delivery.package.runtime
!MESSAGE Could not connect to https://gosecure.cloud.genuitec.com/ws/user/package/8219-Cse-3417/site/
java.net.UnknownHostException: gosecure.cloud.genuitec.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:668)

I downloaded “myeclipse-2017-ci-3-online-installer-windows.exe” and update to CI 3, with success.

But, trying update gives the same error..

Thanks!

Attachments:

You must be logged in to view attached files.

[Brian Fernandes]

Fernimal,

We’ve been tracking this problem internally, and though initial testing indicated that there was no problem – there are some edge cases in which the update wouldn’t work behind a proxy server. We appreciate you following up with us on this problem.

We’re working on getting this fix into the 2017 CI 4 release – due to the fact that the CI 3 version that you are on still has the bug, you will still need to use an external installer to update to CI 4, as you already did with CI 3. Once you are on CI 4, future updates should work within the product.

We will let you know when an update is available, thank you again for your patience.

[support-swapna]

Fernimal,

The MyEclipse 2017 CI 4 release is out. Please download the online installer for CI 4 from here : https://www.genuitec.com/products/myeclipse/download/

Run the installer and update your current CI 3 to CI 4. As Brian mentioned in his previous response, once you are on CI 4, future updates should work within the product.

Thank you for your patience. Please let us know if you see any issues.

–Swapna
MyEclipse Support

[Fernimal]

Hi,
Since updating to CI 4, “Check for updates” option work flawless.

Thanks you!.

[Brian Fernandes]

Fernimal,

Glad to hear it! Thanks again for the time you spent debugging this issue with us, much appreciated.

[Author]

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