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SSLHandshakeException when login to Eclipse

  1. CodeMix & Angular IDE > Getting Help

This topic contains 3 replies, has 2 voices, and was last updated by  support-swapna 1 month ago.

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  • #674541 Reply

    goncalvess
    Participant

    Good morning,
    I just bought a licence and I can’t log in through eclipse to activate, I get the network error attached to this post.

    I presume it’s a proxy configuration error, and I’ve created a ticket to the network team of my company. But I wanted to know if you can help me activate any other way while they process my ticket because I can’t use eclipse or work on my project while this is not resolved.

    Thank you

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    #674543 Reply

    support-swapna
    Moderator

    Hi,

    Sorry that you are seeing this issue.
    Please see this FAQ regarding proxy setup : https://www.genuitec.com/forums/topic/configuring-the-network-proxy-settings/

    For now, we have converted your license to a key based one which you can activate using the web activation method. I have sent you a PM with the license key details. Please see this FAQ for more details on how to enter the key based license and activate it : https://www.genuitec.com/docs/setup/licensing-codemix/#nbspActivating_a_Commercial_License

    Hope this helps. Please let us know if you see any issues.

    –Swapna
    Genuitec Support

    #674544 Reply

    goncalvess
    Participant

    Thank you for your quick answer.

    I believe the proxy configuration was OK on my side.

    After discussing the problem with one of our network admin, he added genuitec.com to our proxy exception list, and I was able to login on eclipse with my account.

    the issue is now resolved

    have a nice day

    #674545 Reply

    support-swapna
    Moderator

    Hi,

    Glad that you are all set. Thank you for getting back to us.
    Do let us know if you see any issues.

    –Swapna
    Genuitec Support

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