[larrymmm]

Received msg stating “an automatic update of CodeMix failed. Check Error Log for details.” I’ve checked the standard Eclipse .log file and there’s nothing there. Is there another log file?

[shilpeegenuitec]

larry,

Sorry that you’re seeing a problem with CodeMix update.

Error Log in the message refers to the standard Eclipse Error Log which is essentially your workspace log.

From your error description, it appears that CodeMix could not be updated to latest version for some reason. Can you try to restart eclipse and see if it helps.

If you could share with us few details, it’ll help us investigate the issue you are facing –
1. Operating System and architecture details.
2. Workspace log (regular .log file that you can find in your <workspace-dir>/.metadata).
3. Is the CodeMix Engine up and running ? (Blue tick mark should be present next to CodeMix Status icon towards bottom left of the status bar. Please see the attached image.)

You can also connect with us directly from your IDE via CodeMix Live Chat.
(Screenshot: https://gyazo.com/9ba7b3d74e87064aacd378ca216cce86)

Regards,
Shilpee

• This reply was modified 6 years, 6 months ago by shilpeegenuitec.

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[larrymmm]

Thanks for the reply. I restarted Eclipse this morning and am still having the same error. I’ve attached my log and a screenshot. Let me know if you need more answers than below.

1. Operating System and architecture details.
– Windows 7 64 bit OS
2. Workspace log (regular .log file that you can find in your <workspace-dir>/.metadata).
– Attached
3. Is the CodeMix Engine up and running ? (Blue tick mark should be present next to CodeMix Status icon towards bottom left of the status bar. Please see the attached image.)
– No. See attached screenshot.

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[Aaron Lara]

Following Live Chat, here’s a plugin that will give us more information about the response received when trying to update CodeMix.

0. Shut down Eclipse.
1. Download and extract the zip file
2. Copy the .jar in your eclipse install directory inside the plugins folder
3. Make sure you override the old file.
4. Start eclipse again.

We will continue this over Live Chat.

• This reply was modified 6 years, 6 months ago by Aaron Lara.

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[support-swapna]

Larry,

Our latest release CodeMix 3 is out with the fix for the evergreen update failure problem behind proxy.
Please update and let us know how it works for you.

–Swapna
Genuitec Support

[Author]

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