I can't login for unlock CodeMix.

This topic contains 7 replies, has 3 voices, and was last updated by  Brian Fernandes 3 weeks, 5 days ago.

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  • #611387 Reply

    Mitsuhisa
    Participant

    Please help me.

    I’ve update my licence.

    I could update licence on my MacBook Air.
    But I can’t update licence on my Windows desktop.

    I red licensing-codemix
    and understood “License Usage and Restrictions”.
    I think to use 2 development machine via 1 licence.

    #611390 Reply

    support-swapna
    Moderator

    Mitsuhisa,

    Sorry that you are seeing this problem.
    You are right that you can install the license on upto two development machines.

    Can you please let us know what exact error you are seeing? If possible, please attach a screenshot of the problem to help us get a visual.
    Also share with us the workspace log file by clicking on the icon for Export Log in the Error Log view, save it as text file and attach it here to help us check for any errors logged.

    You can also reach us via Live Chat (Help > CodeMix > Live Chat) and our developers will help diagnose the problem.

    Apologies for inconvenience caused.

    –Swapna
    Genuitec Support

    #611456 Reply

    Mitsuhisa
    Participant

    Thank you contacted me, I had weekend.

    I start to use latest Eclipse 2019-12 version.
    My old eclipse was Photon. I set “Temporarily disable CodeMix functionaly” and restart eclipse Photpn.
    And exit eclipse Photon.

    Then I start new eclipse 2019-12.

    Again, thank you contacted me.

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    #611474 Reply

    Brian Fernandes
    Moderator

    Glad to know you have it working now, thank you for letting us know.

    #611477 Reply

    Mitsuhisa
    Participant

    Please watch carefully my attached image.

    I can’t change new licence code, yet old expired licence.

    #611479 Reply

    Brian Fernandes
    Moderator

    Apologies, from your response I assumed you had gotten past this error – sorry to hear you’re still experiencing issues.

    You’re seeing the old date because the key you’ve entered doesn’t seem to be getting activated. Can you please share with us your error log? You can find it at [workspace_location]/.metadata/.log

    #611481 Reply

    Mitsuhisa
    Participant

    Thank you, I solved.

    I see [workspace_location]/.metadata/.log


    !ENTRY com.genuitec.eclipse.code 4 0 2019-03-25 18:30:36.704
    !MESSAGE Unable to save CodeMix properties. Error: C:\Users\tanakam\.codemix.properties (アクセスが拒否されました。)

    and delete .codemix.properties file and start eclipse, then re-chalenge CodeMix Update license.

    Thank you, again.

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    #611490 Reply

    Brian Fernandes
    Moderator

    Excellent, happy to hear the error log entry helped you solve the problem – thank you for letting us know.

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