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Genuitec Technical Support Services
Standard World-class Product Support
All Genuitec products include world-class support via our staff and community supported forums. Subscription products also include free upgrade to newer releases of software
during the subscription period.
Advanced Service Agreements (optional)
Genuitec offers service agreements to address your individual support needs. Services agreements may be purchased on an annual basis and include the following:
- Annual quality and optimization review
- Priority support system access with fast response time
- Discounted rates for custom services
- Preview development builds for upcoming product and bug fix releases with early access to roadmaps
- Web-based collaborative sessions to address individual technical needs
Number of
Users |
Annual Service
Agreement |
Web Support Sessions/Quarter** |
Support
Contacts* |
0-50
51-100
101-200
201-300
301-400
401-500
501 or more |
$1,000
$1,800
$3,000
$4,300
$5,400
$6,300
$7,000 |
1
1
2
3
4
5
6 |
1
2
2
2
2
2
3 |
* Number of direct client channels into advanced services.
**Quarterly sessions may not be rolled over, and a session is bounded to at most 2 hours.
Web Support Sessions
Schedule dedicated time with one of our skilled technicians to address product specific support or training. Sessions are up to 2 hours in length. Advanced Service Agreements include a
fixed number of support sessions per quarter which can be scheduled within 72-hours of request. In addition, sessions can be scheduled within 72-hours of purchase with discounts for Advanced Service customers.
| $250/session with a Service Agreement |
$500/session without a Service Agreement |
Custom Services
Genuitec offers custom services and new feature technologies that may be purchased on as needed basis. If you have specific needs,
please contact Genuitec sales directly with your requirements: sales@genuitec.com
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